Burger King — Restaurant in Rosemount

I decided to eat at Burger King today since it has been a long time and the smell of the flame broiled grill outside of the restaurant drew me inside.

I originally ordered the Whopper Melt. I couldn't tell what was actually on the sandwich but thought it would be the same but instead on sourdough bread. When I got my meal, the medium fries were not even full. I requested the manager to fill it and he did cheerfully.

When I say down to eat, the Melt wasn't what I expected for being the regular Whopper. The manager explained what I received and I expressed that I thought it would be like a normal Whopper. He asked if I wanted to exchange it for a new one. I said to make it like the Whopper. He actually gave me a Whopper Sandwich instead of being made like the Melt but on sourdough. I wasn't going to complain since he gave me a Whopper Burger and I was satisfied with the exchange.

I asked if the exhaust hood system was working correctly since it was smokey in the restaurant. He chuckled and said that everything was OK. I told him you wouldn't have smoke lingering in the air if it was working correctly.

I work in food service as a multi unit operations manager and this issue with the hood system is caused by a few things. One is that the hoods haven't been maintained and there is grease buildup preventing the proper airflow. Another cause would be that one or several motors operating the hoods are not working and/or is working at half it's normal capacity. In either case, this should be addressed immediately or a fire could develop. Also, breathing in this smoke and vapors is not healthy...

Kudos to the crew covering the lunch rush today. My Whopper was excellent. I went inside to order, upon seeing at least 10 cars in the drive thru. I was among a good sized group, once inside, waiting for our food, including a dad, with young boys, who were there when I arrived and, they were there when I left. During the 20 minutes I waited for my order, I watched the crew doing the best they could, and apologizing as they tried to put orders together. Meanwhile, 3 grown men, one was the “manager”, stood near the grill, and then the ice machine, talking and, I guess cracking jokes, because they were the only people laughing or smiling the entire time I was there. (wish I had taken a photo) I saw anxious faces, hungry faces, mad faces, frustrated faces. Looked like a couple vendors were in talking to the “manager” They were all moseying around, chatting and giggling. I won’t go back, even though I got a delicious burger. I won’t go back, because the leadership, or lack thereof, is weak, cruel, lazy and careless with his crew, and customers. While I finished my burger, in my car, the dad ran across the parking lot, with his order. I remembered that he told the boys they would have to eat quickly in the truck, because they had to be somewhere by 1pm. I then checked my...

Any slower they would have been moving backwards the lady in the drive thru was rude set our food next to the register then asked for payment I gave her my card after my payment went thru she handed me a bag of food then my card with no recipe then shut the window after like 2 min came back with our 2 drinks no straws shut the window another min opened it again gave me to straws by saying here then shut the window started leaving drive thru and my son told me they forgot fries... pulled around door to lobby locked go thro drive thru 3 cars in line awesome it's gonna be another 15 Min told the lady missing fries she apologized and told me to pull forward waited 7 min someone came out with fries and said sorry I put a cookie in there for u free of charge.... wow awesome a cookie thanks.... fries were cold and due to the long wait the rest was cold and nasty as well and a waste if money since it was not eaten and thrown away.... like really have some pride in where u work b thankful u have a job during these difficult times or simply get out of...