Church's Texas Chicken — Restaurant in Rosenberg

I would come to this location often since being in the area. I have experienced poor customer service such as repeating complete orders more than twice and order is still wrong. This was a regular occurrence but I did not mind because there was a clear language barrier but my very last experience was both unprofessional and unsanitary. The woman usually working the drive thru in the evening had us pull up to repeat our order, we noticed her arm was bleeding and the crew member wiped the blood off with a dry napkin and proceeded to make our drinks. When we asked her to wash her hands, she proceeded to yell in another language and refused to prepare our order. Another crew member made another set of drinks and prepared our orders, before we left we checked to make sure everything was there. We then realized we did not receive biscuits with either meal we ordered, the crew member explained they ran out of biscuits but did not tell us until we realized our meals were...

I rarely post a review when it's not positive because I feel there is more than enough negativity in the world, but this is one of those times that I'm making an exception. The meal I got today from this Church's location was absolutely awful. The temperature of the macaroni was so cold, it had to have just come out of the refrigerator. I always order dark meat because it is always so juicy, but the chicken thighs and legs I received today were dried out. It's like we were given chicken that had been sitting under the heating lamp for a very long time. The only item that was actually edible from this meal was the potatoes with gravy and that's why I gave 1 star. I've worked in fast food so I know how hectic things can be, but please do better and pay attention to how long that chicken has sat under the lights and make sure you're not giving someone macaroni straight out of the...

VERY POOR SERVICE!!!!

Either their mics don’t work or they are hard of hearing. Both time I’ve come to this location I’ve had to repeat myself LOUDLY & my order was still wrong on my receipt BOTH times. The manager came to argue with me that she swore I was the one who ordered wrong & then the lady taking order said in Spanish “oh you did hear her correctly?”

I totally understand the business but there is no need to argue with a customer because you can’t hear correctly!

Update: arrived at home only to find my MIXED tender meal was ALL original & instead of a fillet on my sandwich I received 2, HARD to bite into, tenders. The macaroni was trash, the only thing that could never go wrong is the biscuits. On top of that, I’ve been calling ever since to get the issue resolved and...