Caribou Coffee — Restaurant in Roseville

would probably give 0 stars after my experience at this location the past 2 times I’ve gone. First time I’m standing and waiting for a good 5 minutes at the front counter before the person who was yapping away with their co worker, their backs turned away from the counter until another person came up front and asked her to take orders. At this point 2 other people had walked in and were also waiting in line. They did it reluctantly and was not listening to my order, I had to repeat parts 2/3 times for them to get it right. Whatever. They’re having a bad day? Customer service isn’t for them? I let it go.

Placed a mobile order today. The app glitched or something, told me my order was placed and it took my money from Apple Pay. A second later it switches says I haven’t placed my order. Yet, I still payed already. I still go in and wait by the mobile order area. Lady pretty much yells at me that if I’m waiting for a mobile order she hasn’t gotten any. I show her my proof of payment and also show my app still says the order isn’t complete for some reason. She angrily starts making my drink and says some words to another barista behind the counter, who then stares at me. then tosses the drink up on the counter with a “there you go”. Ok? Not my fault that YOUR app glitched out. Very unprofessional, very rude behavior. I paid for a drink, maybe nicely ask someone instead of being super bitter about your job that you seem to hate and taking it out on a paying customer. Never returning here again. All other Roseville locations are fabulous....

Update: It has been over a week since I emailed as requested in the owner's response, and I haven't heard anything back.

I've been going to this Caribou for years, and had the most surprising and negative experience this past Saturday at around 11:00AM. It was not busy -when we ordered, there was literally no one in line behind us. I ordered an iced crafted press. When I received a hot one, I (kindly and politely) informed the barista that made it that it was supposed to be an iced one. She said "she rang in the order as hot, so that is why I made it that way," with a tone of finality (um, yes, I figured there was some sort of mix-up somewhere, which is why I informed her). Taken aback, I asked, "can I get an iced one?" She rolled her eyes /scoffed and said "yes, but it will be awhile because I have a bunch of other orders." Taken aback again and not appreciating the negative energy, I said "never mind, I'll drink this." I've never had that kind of response to a drink mistake in any other coffee shop, regardless of the chain. To top it off, this expensive drink tasted basically like a vending...

VERY judgemental feel place. Went in after school with my daughter and the employee seemed more irritated than anything. No smile, no friendly welcome or thank u for the tip. They were out of everything aside from a couple alternatives for my daughters drink (caffeine free) and she ended up dumping the entire drink when we got home ($5 down the drain). I hate coffee but love the smoothies they have so I don't go to coffee shops often or know how anything works which apparently I must be the only one cuz I wasn't sure where to pick up the order so the guy ""politely " informed me. Personally, seeing as though I'm the only customer ordering I would of grabbed the customers order in front of me and give it to them where they were instead of pointing where to pick up the order 3 ft away in an annoyed tone. Idk if the attitude is a normal thing or you have to be dressed professionally for decent customer service (assuming he will get better tips from those in suits) but I went in pj pants. It's a coffee shop... plus i wasn't expecting to...