Papa Johns Pizza — Local services in Roseville

My wife and I order pizza from Papa John's Roseville occasionally, it's not to say that we don't like the pizza, we just don't eat out that much. Normally we get excellent pizza from this location. However, today's order was below subpar.

The toppings were all over the place and not evenly spread out, the crust was partially burned and in some spots it was crispy. Now, I worked for Papa John's when I was 17. I know how the pizza assembly is supposed to be done. Evenly spread out across the pizza, not just thrown on willy nilly.

In my day of working for Papa John's, if a pizza had been made like this one was, the one who assembled the pizza would have been written up and given extra training on how to assemble a pizza.

It is a fact that we no longer call in to order pizza from this location due to the fact that customer service is very rude over the phone and most of the time you can barely understand what they are saying. Ordering via internet is just more convenient and less hassle.

What I'm most disappointed by is the fact that this location is very inconsistent with the presentation of their pizzas. One day it is perfect, another day not so perfect, and even other days just flat out lousy.

Now, this does not mean we will no longer be ordering from Papa John's, truth be told their garlic cups and their cheese sticks are the main reason we love ordering from Papa John's, and it's honestly mainly the garlic cups. We love Papa John's pizza through and through. We just wish the service was...

Terrible experience. The staff there totally did not care. I have stopped papa johns after a string of poor performance and will not recommend PJ to anyone from now on. I had ordered two large pizzas for superbowl. After an hour, the delivery person dropped the pizzas by mistake. Not a problem, I understand these things can happen. But she tells me to call the store myself and re order instead of making up for the mistake. I call the store and re-order. They tell me it will be here in 30 mintues. 30 Minutes later, the delivery guy comes and gives me the wrong pizza. I get irritated and call the store again. I told them what happened and they told me they will make sure to prioritize this pizza and have it on its way asap. The pizza NEVER ARRIVED! Extremely sloppy organizing tte store on a very busy day. THis is the same store that have me a veggie pizza with one or two vegiie pices in the entire pizza! Papa johns has become very sloppy in catering to the tastes of its customers. Arrogant perhaps? But, this led me to explore pizza hut and I am glad I did! Goodbye Papa johns! You are mroe expenseive and...

Unfortunately I have to give them 1 star. We usually order from Papa John's at least 2 times a month. But lately the locations we order from are horrendous. Tonight we placed an order for delivery, got an email with confirmation saying 45 minutes. One hour goes by, so I called just to check in to see how much longer. Sat on hold for almost 8 minutes. When a man named Mark answered, I asked how much longer it would be. I was told food is just going in the oven so probably another 20-30 minutes ( pizza was already 20 minutes late by this point) When I commented on how late it was the exact response was " ok? What do you want me to do about it?" Seriously? That's the type of customer service this company has? I asked for the order to be canceled and a refund and was told "ok, since you changed your mind, I'll cancel it" Really? You messed up my order.

Then when I asked for a confirmation of the refund the response was " yeah, whatever." And I was hung up on.

Save your money and order from a better and...