Dickey's Barbecue Pit — Restaurant in Roseville

NEVER order from this restaurant. Their leadership is terrible; they don't keep their word of follow through, and their on-line ordering platform is deceptive.

I went online and ordered for delivery from this store in March of 2023. Easy to do, and the platform even sent updates…(order received, order cooking, etc.) Suddenly, the updates stop. I was puzzled because I didn't get “Out for delivery” even though my delivery time is approaching. Five minutes overdue. Ten. Fifteen. I see my vm on my phone, and someone has called and said “the regular delivery person didn’t report,” so they can cancel the order or I have to come pick it up. I call them to tell them I’ll get it, and that’s when they tell me that a Door Dasher got my food and, according to them, delivered it.

I’m confused, as I’ll explain in a second, but I look outside my door. Nothing. I tell them this, and I ask them to just prepare the same food, and I’ll come get it. But they tell me that I’ll have to pay for it again because this Dasher picked up the food.

Note this. I didn’t order through Door Dash, and at no point does anything on the platform or any of the emails or texts reference that Door Dash is, in any way, connected to this transaction. I honestly assumed that THEY must have subcontracted with Door Dash since “their regular person didn’t show up.” In any event, I’m out this money, my family hasn’t had dinner, and now they say they FIRST have to get a refund from Door Dash – WHO I DIDN’T CONTRACT WITH – before they’ll refund me or let me pick up the food I ordered.

This could have been SO easy. Instead, I had to go through like seven conversations with them, and four emails. I’m told two were sent to “corporate” because I said it’s misleading to employ a third-party delivery service without ever telling the customer, and in addition, that they should be responsible for third-party screw-ups, not customers. I also suggest that, because they wasted so much of my time, they should offer a gift card equal to the value of my order (like $50).

NO reply from corporate as I sit here.

When I didn't get a refund a MONTH later, the owner/manager said it was processed the day I called, and I was asked to wait another week. Right, because you know how it takes over a month to process a refund? No, we know what happened because the refund popped like three days later.

So the owner/manager apologizes and in an email asks for my address so they can send a $25 gift card. (Recall I asked for $50, which was my original purchase, and it seemed fair given all the work I had to do). As of today's date, STILL NO GIFT CARD, and I emailed TWICE to tell owner/manager I hadn't received it.

What’s particularly sad is that I told them that if they’d get my refund and honor the gift card request, I wouldn’t even comment on this. I’d let them work through and fix obvious problems without them losing other customers. I mean, don’t we all just fundamentally want to feel like we’re respected as customers? Instead, they did nothing, so I don’t feel bad writing this because it absolutely speaks to how they treat customers.

If you are adamant about soliciting them, go IN TO THE STORE, double-check your total before you pay, and pay in cash…because once that transaction is over, they either lack the will or ability (or both) to...

Had the craving for BBQ, and Dickies is the most convenient choice. Being a fast food joint, or QSR, and one that doesn't seem to run out of choice cooks of meat like brisket, I don't expect it to melt in my mouth or change my world forever.

Came in, was promptly greeted by the sole worker in the restaurant, quickly took my order, and set me on my way with my drink to any table to wait. Within the time I got settled with my drink at my table and had just opened my phone to fiddle about, she came from around the counter with my tray of food.

Sliced Brisket Sandwich w/ Cheddar and fries on the side. Sauce of choice was Original BBQ. Sandwich is exactly what I wanted. Just meat and cheese on an inoffensive bun. Meat was tender and juicy. Cheddar was sharp. Simple and good. The fries might be the best thing they can mass produce. Natural and crispy with the flavor being less of the oil it's cooked in and more just warm potato. 10 out of 10 fry.

In a day where I had nothing going on and no expectations, but I had a craving that I decided to act on, I'm completely satisfied.

Come get your Big Yellow Cup® and stuff your gullet with BBQ at Dickies®.

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I am extremely unhappy with my latest visit. When I was paying for my food the clerk told me that my card did not go through even though everything seemed to. Hesitantly I ran my card a second time. While waiting for my food I checked my online banking and sure enough just as I suspected there were two charges for my order. I informed the manager/ owner and she assured me the duplicate charge would not go through but was only pending. The next morning I checked my bank account and both charges went through and processed. I immediately called Dickys and spoke to the same manager/ owner and again she said that she would fix it immediately and reverse the charge. I have waited all week and still this hasn't been fixed so I now will have to go through my bank to try and get my money back. This is absolutely unacceptable and makes me wonder if this is a common occurrence at this restaurant. I wonder how many people have been double charged and never noticed? All I can say is I will not return to this location. I was a weekly regular customer but I will not...