Posh Puppy Boutique — Local services in Rocklin

There is nothing "posh" about this business other than the fact that they overcharge for foreign (Mexico) made pedestrian pet accessories.

I placed an order for 3 cherry raised pet feeders with a promise of 3-5 day shipping turnaround.

The first issue was that my items didn't ship for 9 days. A mild annoyance, but certainly forgivable.

The second issue was that when the feeders did arrive, instead of the elegant cherry color I was expecting from the online photos, I received a bright metallic red.

The third issue was was that I only received 2 of the 3 feeders, yet was charged for all three. That's 1/3rd of my order!

Okay, so things happen, thus I contacted their support team to rectify the problem. This turned out to be a separate annoyance.

Immediately I was presented with a generic Zendesk interface telling me to leave my email because support was busy and they'd get back to me, but someone entered the chat anyway. Unprofessional, but whatever.

I explained to the rep what was going on, so the first thing that was asked of me was to send a picture of the 2 units I received to "prove" I didn't receive 3. As if I couldn't have just taken one out of frame. So instead of checking the shipping weight of the manifest against the known weight of the items, I'm burdened with proving their error.

Once I did that, I was then told the returns department would be handling the case and getting back to me. When I asked how long that would take, I was told there was no way of knowing and I'd just have to wait.

They did get back to me the next day and offered me a refund only after I return the 2/3 received feeders to them at my own expense.

My overall impression of this company is that they are not customer oriented and unconcerned with the experience that the customer is having with this business. They've not only wasted my time with a delayed shipment, but further proved that my time is not valuable to them by screwing up my order and putting the onus on me to make it right. Not very...

I was deeply disturbed in dealing with this 'boutique'. I ordered a Halloween Costume online and only moments after, saw the exact same costume on two different websites for half the price. I immediately contacted them via email to let them know I wanted to cancel my order and was ignored. I subsequently sent two more emails only to be met with a shipping confirmation and a request to 'Yelp' them. This is where I wrote back and they finally responded. They are hiding behind their store policy. The problem with stores that have tough return policies is that the customer service, nor the product, met my expectations. It's the retailer's job to ensure that every consumer touchpoint lives up to the promise of a store's image. A lack of negative language (or lack thereof) avoids establishing an adversarial tone in the conversation, keeping the customer happier and more engaged.

I advised them I was going to refuse the package and they threatened to send it right back to me. I have emails where I went back and forth with this store and they were quite unpleasant. It finally escalated to the point that I no longer wanted to deal with them. I then proceeded to research reviews on this shop; they had countless poor customer service reviews, here on Yelp and other sites. They are also not BBB accredited with 8 complaints against them. I waited until the package was delivered, refused it, and then began my dispute with PayPal. Once the package was tracked as 'delivered' to Posh Puppy Boutique, I was refunded my money via PayPal. I would never order anything from this shop again and I would never suggest them to a friend or foe. There's plenty of 'pet boutiques' that do not have a ridiculous policy and actually are customer...

The return policy is extremely long and complex...bottom line NO MONEY BACK (returns ONLY if accepted by the store plus the cost of shipping and for store credit minus a possible restocking fee). The Return Policy is unfriendly and unreasonable including: "Time Allowance" if an item is damaged, defective or incorrect, you only have 48 hours to notify or otherwise you are stuck. NO EXCHANGES. There is an approval process for returns and NO REFUND, only a store credit. And "sometimes' there is a restocking fee of 20% which appears to be completely arbitrary without details of when/how/why. The policy should really state FINAL SALE as that's how the full refund policy reads given all the restrictions and loop-holes.

I should have taken the time to read the ENTIRE return policy...wow, if I had, then I NEVER would have shopped from this company as they are not e-commerce friendly! I wanted to support a local business instead of Amazon and it came back to cost me $30.95. I ordered dog booties that don't fit and now I'm stuck with a product I can't use. Feels deceptive. Don't take the risk, shop somewhere else with a better return policy. Anyone want to buy never used, brand new dog booties in size small? I would rate no stars if possible. Customer service showed no empathy or care for me as the customer, only escalating my emotions unnecessarily. Clearly capitalism at its finest here...profit over customer care. ...