Starbucks Coffee Company — Restaurant in Roseville

Worst experience of my life driving to this 24-hour Starbucks when they had a sign posted saying they were close for maintenance from 12:00 a.m. to 4:00 a.m. I showed up at 4:05 and was left at the door ignored by four people Even after one of them. Gestured the classic 1 minute finger gesture but then left me at the door for another 5 minutes. I called and was talked to very rudely by a gentleman When I asked about my refund. He reminded me again They just got to work even though I was aware of the issue of their maintenance prior because of co-workers running into the same issue at this Starbucks earlier, AND I had been at the door watching them for about 10 minutes. I put in a mobile order before I got to the store. The order went through and then I got a notification that my order was ready but when I asked about it I didn't get a straight answer. I asked about my refund. I was told I can come back at 4:30 or go to another store which frankly doesn't make any sense when it comes to getting a refund. I wanted to deal with the same person that I was talking to on the phone and when I asked what time he was working until I was brushed off and he reiterated that the Starbucks is open 24 hours. If you're going to be open at 4:30, don't have a sign in your drive-thru that says close from 12:00 a.m. to 4:00 a.m. additionally, if somebody is at your door with a question and there's four people inside, maybe update your sign or let them know the status...

Environment was clean and organized visually. The staff greeted customers as they walked in. The music was a little loud, since one could hear it from outside. The staff was respectful of their customers seating space--wasn't loud or rude when cleaning like other starbuck. I had trouble with my order though. She was chatting with a co-worker and wasn't helping the customers. When I ordered she asked for my drink size three times "What size", I kept saying, "A tall" or "A size Tall" and finally I just said give me the smallest possible size. I was a bit annoyed because my drink had to be remade twice. They put ice in it the first time and I wanted it to be hot. The second time I asked again for no dairy and then they asked "Do you want cream"....THAT is Dairy.... Finally I got my plain black hot coffee. Its really not that hard to get. The only thing that needs work at this starbucks is that the staff needs to listen to their customers orders better and understand the menu. I personally do not like Starbucks coffee. There are much better place one can go to get a real, delicious cup of coffee...but...

In regards to the matcha review, I was in line the night this lady caused a scene. I was scared to approach the situation since she was not in a car. I felt bad for the baristas, they were all kind and were shaken up after when I approached next. She was yelling at the workers telling them to give a refund and I saw the drink with a straw in it already half gone from being consumed. Very loudly she was saying it was made wrong and the who she calls the “manager” was telling her it was filled to the top and that because she drank half of it that he could remake it for her. I personally know that is a Starbucks policy being an avid starbies lover myself :) and believe that is a fair and reasonable solution. Please be considerate of customer service workers in the future, baristas keep us caffeinated and berating them makes no sense if you want...