McDonald's — Restaurant in Round Lake Beach

Customers service that this particular McDonald's is by far the worst. I have 5 kids that love McDonald's and guess what after school, or practices they always want something quick to eat. My son wanted a 20 piece w/large fried. Nuggets were old and cold. I call the McDonald's and I got no answer. I drove back to McDonald's the next day and they were closed. Due to remodeling... we went back the following day and we talked to someone at the Drive-thru and they completely refused to give us our money back and they also refused to replace our order. They told me to come back and in the morning to speak to a store manager. By then I had had enough I had already invested to much time. We threw the food away and just called it quits! Smh I didn't even get an apology. It's always something with this place. 2 days ago we stopped by McDonald's and we ordered a 10pc nugget meal. I specifically asked the order taker at the speaker for 4 barbecue sauces. Because, you never know with this location. ONE day they'll charge us for extra sauces and no charge the next day. It's a Joke to them. I get to the second window and I noticed I only had 2 barbecue sauces so I asked for 2 more. And right away the girl that never greets me got an attitude and very snobby she preceded by telling me that I needed to pay. I told here that I asked for it at the speaker. she continued on with rolling her eyes so I asked to speak to her store manager. Manager came to the window she didn't even start the conversation with any type of apology. She right away said that they started back to charging for sauces again. And again I had advised her that I did at the speaker. Smh. These people prefer to give you a bad experience over one additional sauce. This is NOT the first time this has happened. But, I guess they noticed that were getting away with giving me bad customer service. They know who I am,Because, I'm at that location 3 to 4 a week. Weather its just for coffee, or shakes its always something. But today I decided enough is enough! It's time that they start making changes at this location. Today,I decided to drive to the McDonald's in FOX LAKE and Wow! What a difference customer service was Great all the way through:)and guess what?!? They gave us the 1extra sauce for our nugget with no problem at all. And guess what I was Happy! I hope this gets to the right people. I hope that the next time I go to McDonald's on Rollins rd in Round lake beach I expect not to have any...

As a DoorDasher, I come here frequently and have customers contact me often to ask how they can get a refund for missing and incorrect items from this specific location. Most customers already know how to do that and don't need to ask me. Right now, they're still taking orders at 2:12am after refusing to remake an order they gave to a random person that was not here on behalf of DoorDash. The order had a 1:55 pickup time and I arrived around 1:40 after being assigned the order 15 minutes prior to that because of my location when I accepted the order. I was prepared to have to wait, but the employee actually remembered handing out the order. I had DoorDash customer service call this McDonald's and they did refuse to correct their mistake after I had been waiting long enough for the customer to contact me to ask if their order was almost ready. I lost out on a lot of pay for the night trying to do right by the customer because McDonald's refused to rectify their mistake. They're only supposed to give an order to whomever is assigned to it because the driver assigned to it is the only person who has the necessary order number. I don't think there could have been a glitch allowing a 2nd driver to be assigned to the same order, especially since the customer had access to my contact info. Why refuse to do the work to fix what they screwed up when their signage does indicate they are open 24hrs unlike some locations that close at 2am? Normally, I wouldn't agree to pick up an order from this location after 1am because an employee will typically tell me they do not have the order in their system even if I've driven 20+ minutes to get here and they won't make an order based off the official information that includes every single thing about the order including whether or not someone wants ketchup packets or a burger without the pickle. I made an exception and I...

While at the speaker placing my order in the drive through, I alerted the McDonald's employee that I was using the coupon off the receipt for the buy one, get one free offer after filling out the survey. I ordered a 20 piece chicken nugget and a quarter pounder with cheese. I have placed this same exact order at this McDonald's the last four times I have been there and it never was an issue but for some reason it was an issue tonight. The order taker never said anything about not being able to use the coupon for mcnuggets and when I pulled up to the window, there were 2 employees there. I handed my receipt with the code from the survey to a young man who was closest to the window. He looks at the receipt and calls this shorter woman over with short hair and glasses. She looks at the receipt with the survey code on it and tells the cashier to do something. Every time I place this order with the coupon with a free fries from the app and a large diet coke, it runs around 10 dollars but this time it is 16dollars!?!? I ask the cashier if he took one item off for the buy one get one free and he stated he took off one of the quarter pounders, which I informed him I only wanted one, but he changed my order to 2 because the manager lady told him I could not use the coupon for mcnuggets. She wouldn't say anything to me. I then informed her I had used the coupon the previous 4 visits and now all of a sudden she refuses to accept it for mcnuggets? She was really rude and disrespectful to me. I told her to cancel my order and that I would go to Wendy's down the road, whom was more then happy to take my money. And of course she has to get the last word in and says "Have a good night" in the most condescending voice as I am pulling away. I will go to the Antioch McDonald's...