Starbucks — Restaurant in Round Lake Beach

The worst Starbucks I've ever been too!! I am a huge Starbucks lover enjoy all of there drinks! This Starbucks was an absolute joke! Had minor problems here in the past, usually got resolved. Went there the other day ordered my usual caramel Frappuccino waited in the drive thru about 15 minutes got to the window finally usually get an apology for the wait not this time! Got my drink was not what i ordered! Had no carmel in there! Did not feel like waiting in line for another 15 minutes so I went inside. The barista made a new one. Still not good! No carmel! She said they were low on carmel! That's been your issue for months now order more carmel! People like there carmel! I asked to speak to manager, which btw was as rude as the barista was. I asked for a new drink he offered to make it. He didn't apologize or offer me a free drink or snack like they usually do when you guys mess up! No apology for the long wait in the drive thru nothing! The only thing he got right was the drink, finally! Absolutely a joke over there! Not to mention they were both whispering right in front of me about the drink! Not happy! I will never return to that Starbucks again!! Seriously a joke over there horrible customer service!!!! These people do not care about there jobs or making...

Girl at the register who wears colorful eyeshadow and dramatic lashes seemed to have a problem with my sister (who has a learning disability) showing her a picture of her order. Telling her to “read it” and that she should “learn how to read it”. I don’t think that was respectful AT ALL. If she has a problem with taking orders maybe she should make the drinks. Every time my family and I come in she always seems to have an attitude and is just lazy over all and doesn’t try and doesn’t have good customer service. It’s always a problem when she’s the one taking our order. Reading something or looking off of a picture with the name of the order on there isn’t hard. I used to do this as a cashier for people who couldn’t speak English, or had disabilities, or simply just thought it was easier to show a picture or give me a note. It’s way easier than trying to figure out what the person is trying to say and all my sister was doing was making it easier on both of them so I don’t see the problem. My sister has gone to the Starbucks on hainsville and they are very understanding and read it off and type into the screen within seconds. She just decided that she wanted to be rude per usual. Which shouldn’t...

I try to avoid this location because each time I go there I have the same experience. I always order a simple hot coffee with cream. In other Starbucks locations the clerk turns around and pour the coffee, especially if there’re no other customers waiting in line. It literally takes 10 seconds. In this location they never do that. They make me wait for 15 minutes until all fancy drinks are made and then I get my cup of coffee. I really don’t mind waiting if I see that all employees are busy. The last time I asked the clerk to do that for me since she was not serving anybody else. She asked (I think) a manager and the manager said “No”. I know this strict policy makes their work easier but some flexibility wouldn’t hurt. Today the place was almost empty and I waited patiently for 15 minutes until two ladies ahead of me left with trays full of those fancy drinks. I was already alone in the store when they noticed me and asked me if I’m waiting for anything. I said that I ordered a cup coffee. They said “Oh!”. They apparently forgot about my order. Then the clerk turned around and poured me a cap of coffee. The coffee was good, I can’t complain on that but I wonder why I always...