Applebee's Grill + Bar — Restaurant in Round Rock

I don't often give reviews. Especially bad reviews but the experience my mother and I had here was unbelievable. We were seated by very nice young man and was told our server would be right with us. Another gentleman came and took our drink order but let us know he was not our server he was just helping her be cause she had a large party at another table. I received my pepsi which began leaking on the table ( the cup was cracked down the side) when I asked for another. The same, not our server, brought me a diet pepsi. Finally our server came to take our order. She took mine fine but when she got to my mom, she was looking around and yawning (no excuse me at all) and asked her to repeat her order. We got our food ( we both ordered burgers) I had asked for extra mayo on mine, I received my burger with a fast food packet of mayo. The burgers were good. We sat there for about 40 mins after we were done, not touching our plates before our server came back to give us our ticket. She apologized but she had a large party and there were some issues with their tickets. We sat there another 20 mins while our server, the manager and another server dealt with this other party. Back and forth they went time and time again. Meanwhile others that were seated were not being assisted and Uber drivers were sitting around waiting for orders. When she finally came to take our payment. I did question the charge for the mayo packet. Yes, not only did I receive a fast food packet of mayo, they charged me fir it. She said she would ask the manager about it, well the manager looked at us and told her yes there was a charge for that. I said that is fine. And let her know, that we had been very patient and we could she they had a large party over there but they should have realized that the entire rest of the restaurant was put on hold and made to wait vecause of one party. She apologized and gave us some $5 off cards to use on a return visit. Since I would not be coming back. I thought I will give one to each table they had to wait as we did, but then I noticed that they were expired All I can say is large party or not - please don't neglect your other customers. They are just as important. She did still get a tip but the experience and service was not...

UPDATE: Missy the manager reached out pretty quickly to resolve the issue. I am happy that this was taken seriously. We will eventually be back. This service I received I can tell is not the norm. May have just been a bad night. Thank you to Missy for the prompt response.

Top 3 worst experiences. Not because of the food, but because of our waitress. Where do I start.

Arrived at 8:30pm on 11/6. Things started off fine. Our waitress took our order, then things took a turn.

1. After our waitress took our order she asked if we wanted more water, I stated yes, then she just left and didn’t come back until she was giving us our check. No hey was the food good, no hey do you guys want anything else. She just completely disappeared, she had a jacket on and we watched her go outside to do who knows what. Even my 9 year old son said something. “Dad where is our person”

2. We wanted to order more drinks/dessert but by the time she got back to us it felt like she was just ready for us to leave. She actually did come back and ask us if we wanted dessert but she already had the check in her hand and we were already really upset so we just left. Our bill ended up being $57, but we had planned on getting multiple drinks and dessert and we always tip 25%. This is the only time in recent memory we felt the need to not tip as much and almost left no tip

In conclusion we understand when things are out of our waiter’s control but she was just completely disinterested. It was not busy or chaotic. If we didn’t feel bad, we would have left 0 dollars.

The food was on par with our expectations, we knew this wasn’t a fine dining experience. But our waiter failed to meet the most BASIC expectations of service. I don’t know if she had something going on or what but definitely nearly the worst experience we have ever had.

We anted to ask for a manager but I didn’t want to embarrass her or upset my family. She definitely needs to be spoken to.

The crazy part is she didn’t even give us her name. But she had black hair and what looked like a wrist brace on and a black...

Good in your neighborhood? Maybe more like below average in your shopping center. Applebees has flown under our radar for most of the 15 years we have lived in Round Rock. Last year, as a joke, we grabbed dinner here and was shocked by the low costs, decent food, and pretty good all around experience. We’ve added this restaurant to our mix over the last year and have enjoyed it. However, tonight (Monday), this dramatically changed.

Their daily food special was AYCE Boneless Wings for $15, a 2 for $25 deal, and an off menu Burger, Fries, and drink for $10. Our party of three opted for the last two options. When we got the food (which took a very long time) it was good. Very tasty burgers, cooked well. The boneless wings were overcooked and looked like they had been sitting under a heat lamp for an hour.

The daily drink specials are robust, but all of the beers on the menu were out of stock. In fact, not sure what’s going on here but almost the entire draft was out of stock. They had more missing beers than they had in stock. Pretty convenient to run a special on beer and not carry it. Might as well offer $6 Filet Mignon and tell them you ran out? What difference does it make to have drink specials if you won’t honor them?

Our server was unprepared, didn’t know was out of stock, had to go to the bar multiple times to find us options. I’m not kidding. I asked for three beers and each time she came back to say they didn’t have it. On top of it, my first drink took 20 minutes to get delivered.

When the bill came, I had ordered their daily special of Crown Royal Whiskey ($2.99), I learned that if you add sour mix, it adds on $5.00. I asked our server, “what is the price for - a shot?” She said yes.

Our total bill for a chicken salad, two burgers and a boneless wings appetizer (part of the 2 for $25) came to $70. This included 4 drinks that were supposed to be on special around $10 total. Nice try Applebees. Thanks for reminding me why we should let you go back...