Mr Gatti's Pizza — Restaurant in Round Rock

Visited from out of town..let me state, I used to love this company. This location? Ha...hahahaha. No. First off, it took way too long for delivery, ordered easy/very light sauce with extra cheese, as well as a pepperoni the same way. Somehow, some way, the person who took the order spaced. My first pizza came with extra sauce with light cheese, pepperoni came with(and I kid you not) SEVEN pieces of pepperoni, drowning in sauce and a handful of cheese. Instead of waiting for inevitable speel of "we can refund you" or offering me new pizzas, I drove out of my way and walked in. From there I was treated like a total idiot, got told by the smarmy little girl to speak up and make sure i said my order right...even when i was fuming i pointed out that I made her repeat the order before i paid. Delivery dude didn't care, whoever was management was too busy flirting with someone to really care. I called my bank and told them to block the charges and they refunded me my money and I smartly went elsewhere even after being told I was blowing a simple foul up out of proportion..."people make mistakes, no need to get nasty about it ma'am". Make sure to have your order repeated, and never pay if you don't get what...

BEWARE. I called in 4 pizza's for a family gathering. I came and picked them up and being the trusting soul I am didn't look in the boxes. When I got home my wife said I ordered all trhe wrong stuff. I called and explained and they said sure we'll get you new ones,I drive back up here and get them. OK this time I looked and 2 were still wrong. Get the picture. I wait for those, this is over 2 hours now, and they look find maybe a little cold. I get home and there was a womans hairs in one, guess they didn't have any spit available. I talked to the "shift" manager and she said she would put a credit on my account which I was thinking I shouldn't not be charged but Ok already in trouble with the wife. I JUST CALLED AND THE USUAL 16 YR OLD ANSERED AND...

Ordered 2 x-large pizzas for a little gathering I had. Was pretty late but still enough to get my order in. Took them hour and a half to deliver. My boyfriend didnt bother to make sure the order was right and so I was given 1 x-large and HALF OF A LARGE. I kid you not it was HALF of a large pizza. First of all who in the hell orders HALF a pizza??? Secondly, if you didnt have enough dough to make 2 x-large pizzas or you were too lazy to make them CALL THE CUSTOMER AND LET THEM KNOW SO I CAN TAKE MY BUSINESS ELSEWHERE. Called them up and they said they couldn't fix it because they were closed but they would "give me credit for a new one" I've NEVER had problems with Gatti's but I'm definitely never getting my pizza from this...