Jack in the Box — Restaurant in Rowlett

I went to this location and ordered the Teriyaki Bowl combo. On the menu it says brown rice available upon request, which I requested and it stated as much on my receipt. The first thing that rubbed me the wrong way was it appeared the employee did not even know the menu. She asked me the side I wanted with that particular combo, well it states it comes with and egg roll. I said the egg roll that comes with it, she asked what drink I wanted and I said water, she said oh a water cup. Now if it is a combo, my drink size should be the one that comes with the combo, regardless if it is water or soda. So when I get to the window I pay, I get this tiny cup of water, and my meal, I am on my way. I decide to check my meal, and discover I have white, instead of brown rice. I go back and tell them I requested brown rice, the guy at the counter says, "We don't serve brown rice at this location." 😒 I then I asked for my money back, which was returned, but they seemed annoyed and surprised by my request. I think they just expected me to accept the white rice. Since I was just expecting to have my bowl made as I requested, I did not bring the bag back. The guy asks "Where's the egg roll?" Of course I did not expect to get anything for free, but his body language and the way he asked, was very off-putting. I went and brought in the egg roll and the guy rudely slammed it in the trash. I will not return to this location. The entire interaction could have been avoided by either taking off, or covering up, the brown rice option on the menu board. Or by the person taking the order, letting me know upfront, this particular location does not serve brown rice, then I would have decline to purchase at...

If I could give it less than one star I would. Terrible service. I stopped by the drive-thru today to get breakfast and it took less than 15 minutes. I ordered the first combo, then I asked if she had mini pancakes because I know Jack's sells them... she wasn't listening and said mini tacos. I repeated, "No mini pancakes." She said yes, then she said, "Are you going to want them?" I said yes. Then I asked for another combo and I reminded me of the drink... I said, "Can you get a soda for the mini pancakes?" And the terrible woman started yelling at me, telling me, "I don't have pancakes, just mini tacos." But in her screams, I've never been to a place where they yell at the customers. You owe it to the customers and as long as they don't disrespect you, you shouldn't. If you work at a fast food restaurant, you should know that above all, it's kindness and politeness that you lack!!! I don't recommend it at all, people like this women should stay home and not work. If you don't like dealing with customers, and it's not that I've ever disrespected you, because I like to respect people, I'm complaining. I was perfectly cordial and respectful, so you could yell at me. I told her not to yell at me… and I left. I didn't even take the order, it seems...

I had an Uber order. The restaurant did not provide any sauces for the food. The jalapeño poppers had no ranch sauce. The eggrolls had no sweet-and-sour sauce. And the tacos had no taco sauce.

When I called about it, they placed the burden completely on the customer, and I was told that I needed to tell them that I wanted sauces. I reminded him that it was an Uber order. In addition, the eggrolls state on their description that the meal comes with sweet-and-sour sauce. So it should have been provided regardless. There is no sauce option to mark for the jalapeño poppers. The tacos, the only item that had a check-box for extra sauce, I had actually marked that I wanted extra sauce, and yet still didn’t get it.

But probably the most unprofessional thing out of this whole ordeal, is the guy refused to give me his name, hung up the phone, and then blocked my number. So, they do not do their job properly at this restaurant, they shift blame to the customer for not doing their job properly, and accept zero accountability for not doing their job properly. However, I do hope the store owner sees this review so that he is made aware that the store employees at this restaurant need...