Dunkin' — Restaurant in Royal Palm Beach

This Dunkin needs updated management that cares about the service they are giving to customers. I had a foul experience multiple times but the last and final interaction, you need to hear. Out of an order including a hot chocolate, a donut, and a sandwich I was given 0/3 of them through the drive thru and was rushed out of the way for the next customer. I was given a coffee, the wrong sandwich, and no donut. I had the patience to go inside and correct them about my order. They told me they couldn't do ANYTHING because they didn't charge me for the donut. Ok one mistake, no problem. However, the employee told me to get back in the line to reorder everything. Why? I paid and did not receive a single thing I asked for! Instead, to save myself from the 30 minutes it would take to reorder, I asked to switch the drink for the donut. Not even asking them to remake my entire order and I was DENIED. Why? I simply told the employee to forget that I just wanted the donut and she had to turn around and ASK THE MANAGER if that was ok. Ridiculous, unprofessional, and frustrating even for the most patient people. Close this place down or switch your management, do the community a favor. I am a current employee for a franchise located in the same plaza. I would like to recommend people to this Dunkin, but the customer service is too...

I placed a mobile order at 12:13 p and walked in around 12:20p. My food was not ready and you could see that they were short staffed. There were only two employees. I waited until 12:33 to get my food. Upon eating the first bite, my food was cold on the inside. I then had to go back inside. He tried to remake my food by cutting it in half and rewarming it, but it had gotten messy, so he was putting it inside of a munchkins box. He said that he would need his manager to do a refund. Because I didn't really want to eat the food that was now a mess. So I asked for another sandwich. 35 minutes total for my food. Whoever owns this location is not taking care of thier employees. At least at least close down one channel so they can manage better. Close down the café or close down the drive-through since there's only two people on staff so they can manage the business better. Also, there should always be somebody on duty that can offer refunds in a situation like this. If anything mobile ordering should've been disabled. Take care of your employees so that they can better take care of the customers. Also training employees to at least apologize when there is a long wait time the normal or if the quality of the food is...

One of the most important things in food service is customer service. The gentleman who was waiting on me, thought it was more important to mop the floor then to tend to our order. There was a little confusion on redeeming rewards. Which I don’t put on him, but he could have been a little bit more considerate, with the fact that it was his equipment that was not working properly. To top it all off I got more cold foam than actual coffee making the drink unbearable. I love Dunkin’ Donuts and by far this is the worst visit that I’ve ever had. I left a very disappointed. I go to Dunkin’ Donuts every morning before work because it is my go to. This doesn’t spoil my decision to go to Dunkin’ Donuts, but for this branch, it will be...