Chocolate Fish Coffee Roasters — Restaurant in Sacramento

We ordered Avo toast (one piece of bread) with the works and Almond butter toast (one piece of bread) and two coffees. We paid $27.23 and $31 with gratuity. The bread was barely toasted, the thin layer of “smashed” avocado was barely noticeable, and the flavor was bland. We were over charged $2 for the almond butter toast. The cashier apologized told us to talk to the manager with the “pink hair” for a refund.

When we were ready to leave, we went to the manager with the pink hair and asked for our refund. So began the fiasco. The manager had to find the actual order on the register which she had a very hard time doing and only after asking us what we ordered, what time we ordered, and the actual amount we paid. She finally found the order and we saw it on the register. However, she then asked us for the last four digits of the credit card number we used. We gave her the number and she says it’s not the credit card used for the order. Mind you, we went to Chase website, pulled up the transaction on our actual credit card statement, and tried to show it to her. That wasn’t good enough! She claimed she had a different credit card number on the order. What kind of stupidity is this?? It’s $2, she’s looking at the actual order on the register, it’s already posted to our credit card, I’m holding and trying to give her the credit card we used, and the employee who rang us up is sitting 10 feet away “on her break!” Yet, the manager says she can’t issue the credit back to our card because the last four digits somehow don’t match.

The encounter was ridiculous for no reason other than piss poor service and failure to use common sense. She offered us a gift card for $2, which we declined, since we have no intention of returning to a place that overcharges then refuses to correct their mistake. We left without getting our refund.

There are too many great coffee shops in Sacramento to bother with nonsense from a place that serves sub par food, okay coffee, and has horrible...

My wife and I visited Chocolate Fish on Folsom Blvd. for coffee and a snack. We both ordered toast (Avocado for my wife and plain Almond Butter for me). My wife's toast came out first and I waited a bit longer before going back to the counter to inquire about my order. Upon receipt, it was the wrong order (mistake by cashier). The toast was remade and I was offered a refund for the difference ($2). When I went to process my refund, the manager (female w/pink hair) struggled to find the transaction on the Ipad despite us showing her several times via my credit card statement. She insisted that the last four numbers on her side did not match our credit card. Despite explaining to her that sometimes transactions don't always match exactly, yet we still confirmed with her that it was in fact our transaction. She wouldn't take our word for it and offered us a gift card instead. A gift card for $2. We declined and simply left in frustration. One because we would not frequent the business again, and two because of the incompetence of someone who holds a manager title, but yet can't problem solve a very simply transaction. It wasn't about the $2, it was the principle of correcting a mistake that was made by your employee, but yet the customer had to suffer through the lack of skill and decision making on behalf of the manager. Coffee was decent, toast was okay, but there are plenty other places in Sacramento to get coffee and better customer service. We will not return nor recommend Chocolate Fish. Post-pandemic, I have simply grown tired of the low-level and lack of accountability in the service industry and I will always stand up for the person who's actually supporting these businesses and not simply accepting mediocre service with no competent resolution on...

This is the 2nd out of 3 C.fish locations and its really cool they didn't go the cookie cutter route to stick to the winning formula. These guys have their own industrial roast equipment + the bean bags that look like they came fresh off the boat to match. The waterpipe lights & quality wood counter/desk/seats really make you want to stay off your phone to appreciate your surroundings. I had the macchiato&mocha (1/2 chocolate) and they were great. In my opinion what really makes or breaks cafes are the baristas,and Lucas,Phoenix, &Ted are what makes my review 5+ stars. You cant have 3rd wave coffee without 1st class baristas and from the ordering with phoenix to the brewing with lucas and serving with ted i was able to relax with the comfort of knowing my coffee was going to be prepared the way it was intended to be. Unrelated but i even caught ted walking around the counter to save a customer those few steps and serve him his avocado toast with both hands out and a smile. I come from humble beginnings im talking dine in Styrofoam plates slapped on the dirty counter and paper cups with orders being yelled like an McDonald's so im like peele's character with the continental breakfast lol. I didn't upload any pics of the place because i don't want to spoil the experience. Go enjoy it for yourselves! Definitely coming back here Tuesdays/Thursdays to see the coffee get roasted...