Dutch Bros Coffee — Restaurant in Sacramento

The split drive thru is terrible here!

It's like adding insult to injury.

First of all, every time I come here I'm waiting 20 minutes or more and the workers rarely pay attention to who's next.

I came here today and there was a truck that was waiting behind me, then when we get to the split lane she tries to speed past me and inch ahead of me while staying directly at me. Plus, the car ahead of me had just let three cars go ahead of him because he was behind them. This is the courteous and right thing to do, which is what I do every time I go there also.

Shortly after, the worker comes up and takes the trucks order first, not paying attention or even asking who was waiting first.

After that, he walked up to my car and the first thing he said was "I'm going to have the truck go ahead of you". I said "I was ahead of her". He did not apologize or anything so I explained that I no longer wanted coffee. He said "ok" and walked away. I don't see why she would go ahead of me anyway because if her drink is finished before mine, the workers still being the drinks out.

If the other driver wasn't being obnoxious and I didn't wait so long every time I come here, I'm sure it wouldn't have been a problem but today it was extremely frustrating.

The workers didn't see or pay attention to the demeanor of the other driver while I was waiting. I was not rude and I didn't say anything mean but it reminded me of when the referees aren't paying attention in sports and the person being wronged reacts out of frustration, then they look like the bad guy.

Chick Fil A has the same type of drive thru with more people waiting. People pass me all the time there but I don't wait nearly as long and the workers pay attention when you're waiting.

Every time I come here I wait so long and I still tip the workers every time.

Why is there a line if people are constantly cutting in front of you while you're waiting over 20 minutes plus, every single time?

Needless to say, I will not come here anymore. I will go to Starbucks from now on. At least I don't have to wait nearly as long, I will get my coffee in the order that I waited in line and I'll spend less money.

P.S. don't tell me to contact Dutch Bros customer service team if you read my complaint and basically tell me to...

It was my first time (DON'T COME FOR ME! I HAVE LEARNED FROM MY MISTAKE), I had no idea what to order. I felt like I was cheating on my lovely batista at the other coffee chain where I was a frequent. The lady in the drive-thru was so bubbly and happy to see me. I was afraid to drive forward cause I didn't want to run her over. My window was down and I told her it was my first time and I asked for a suggestion. She proceeded to ask for preferences which I told her. She came up with the funniest sounding drink but I told her I'd try it. I pulled to the window and the cashier half way hanging out of his window into mine was super stocked to greet me and got even more excited when I told him it was my first time. He told EVERYONE inside it was my first time and I was greeted by all the employees! They all approved the suggestion of the lady who ordered my drink. The cashier did say that if the drink wasn't what I was looking for or hoped for, he would make something else for me. I felt very comfortable knowing that he would take care of me. I got my drink and took a sip. All the employees waited for my reaction. As the warm liquid warmed my mouth and down the hatch.... I melted! IT WAS SO DELICIOUS! Best thing I've ever had! But it wasn't just the drink, or how it was made. It was the whole experience of trying something and somewhere new. Every single person working that day made my day! I will never forget it! I hope I have that experience everytime I visit my new friends! Oh, I got the Flap Jack and can't wait to try something new on...

Dutch Bros. is seriously my happy place! They make the best strawberry chocolate frapuccino – it's like a symphony of flavors you won't find anywhere else. But it's not just the drinks; the staff is incredible. They're always so friendly and upbeat, it puts a smile on my face every time. They really know how to create a positive atmosphere, which is the perfect pick-me-up to start the workday.

Update: Dutch Bros on Northgate has always been such a great spot. The team there used to be consistently friendly and full of smiles, creating a welcoming vibe for customers. However, over the past month or so, it feels like they've hired some less enthusiastic individuals—bordering on rude at times. I truly believe Dutch Bros should prioritize keeping staff who bring joy to customers. With everything happening in the world, it’s a breath of fresh air to roll into the drive-thru and be greeted by a warm, friendly face. It makes all...