Hana Tsubaki Restaurant — Restaurant in Sacramento

My family and I have been going here for over 25 years because we have loved the food for that long. But this last visit was probably the worst service I've had at a restaurant since I've had my 2 youngest children. Granted it was a busy night, but even from the moment we walked in, the main host guy was totally unhelpful. I asked for an additional chair because when I called I had reserved for 7. However, my 3 year does not like to sit in high chairs. He looked rudely at me and said flatly, "there aren't any,", and just walked off. I looked around and saw several tables that appeared to not be using all their chairs. After at least 20 minutes where the wait staff basically ignored us and didn't take our order, give us water, or table settings, and my 3 year old complaining about her high chair, I took it upon myself to politely ask an older couple who were not using 2 of the 4 chairs at their table if my daughter could use one. They graciously agreed and I dragged the chair back to our table. We waited another 40 minutes our food still hadn't arrived and I had to ask them about if they had an ETA because my 18 month old was screaming hungrily and we were all tired of waiting. They said the kitchen was behind even though At least 2 other tables who arrived after us got their food. Finally after another 10 minutes our food finally arrived minus my mother in law's dinner. I had to flag the wait staff down to ask if they'd forgotten hers, and after at least 10 more minutes hers finally arrived. At the end if the night the crowd dissipated but we still had to request our check and water refills. I think the on waitress who started helping us near the middle of the night realized how badly we were being served and tried to make it right, they gave us free mochi ice cream to say sorry for the delay but much too little too late. I was so disappointed about the service that after almost 3 decades I will think twice about going...

The best food I ever had.Food is absolutely perfectionIt's an explosion in my mouth Of yummy other places just can't hold a candle to this one believe you me I had them the staff is very nice and friendly and very helpful try the salmon you won't be disappointed the chicken salad is out of this world and the chicken teriyaki and tempura dinner is unbelievable the sushi they make the rice as so perfect not too dried out not too Mucky just perfect try the Godzilla just perfect love it why spicy Sammy's not bad to and I promise you if anybody is disappointed that they don't know good food because this is absolutely the best...

I’ve been a customer for 3 years now. I like it overall and still be the top 3 sushi restaurant in Sac area. However, i’ve seen the food quality declines over the time. Take Poke salad for example, overall food quantity is getting less and less, but most importantly, the fish is not fresh. I guess it depends on which day of the week you order, I’ve been lucky before for some fresh fish, but the last three or four times were all bad. I really hope this restaurant can get better, thus writing the long review and i hope the owner can see it. Hope you guys reopen and look forward...