KFC — Restaurant in Sacramento

Only reason they get one star less, is there is someone working for them who couldn't get our order right. I stayed home feeling confident that I would be receiving my food order with no issue. But that wasn't the case. When you order a "Bowl" order, you expect a bowl order. I told my bf what I wanted, which was the popcorn chicken bowl, I described it as having mashed potatoes, corn, gravy and of course the chicken. Well, she points out this cup thing, it even says Go Cup. He comes home with it and says what's wrong, as I complain that it's definitely not what I ordered. He looked and said, I don't get it, this isn't what I ordered. Duh! If these people can't figure out the difference between and Bowl and a cup, then they're seems to be some issue? Wouldn't you think.? The fact that I had to go back later to get what "I" wanted, was bs, I still ended up having to pay for another meal, with only an apology from the manager who probably was the one who did the order, who knows, since they all seemed to be wearing "earpieces"! I just can't understand this issue. I shouldn't have to go twice to get what I want. And that's why I'm mad. Ok, the...

I normally don’t mind if the chicken is cold when I order late I can always reheat, but the service I received from the female working the window was well below customer service. Giving attitude as though I was responsible for what ever kind of day she was having. I came to order for my family a family meal very little amount of mashed potatoes and Mac and cheese Luke warm chicken and didn’t even give the biscuits that were supposed to be included. This specific location used to be great at service but lately it just hasn’t been up to par. I’m not expecting top notch service but I’m also not gonna deal with attitude and rudeness when I’ve done nothing to deserve it. Young lady need to reassess herself when working and understand that it’s about the customer needs and if you can’t leave it at the door than you shouldn’t come to work. Horrible experience I should not have had. It’s saddening that you can’t just come and get what you need without attitude and unneeded sass. If ownership has changed sir or ma’am check your staff cause they’ll be the reason that customers...

Today I went to KFC on Arden way. Was feeding 4 people 2 of which was young men who.helped work.in back yard. I order the 8 PC family meal deal..they tell me all they have is dark.meat. things are drum sticks. Is that OK she ask. I tell.her has to be. With she didn't get..I have gotten. Extra chicken or discounte before to make.up for.less chicken. She tells me no discount or extras so I say to her Im.paying $36. For less. She just looks at me like I was stupid no apology nothing. So I thought id share the info if you go to.Arden KFC be prepared to.pay more for less. I ended up going to another KFC to get what I pay for instead. Money is hard to come by these days but it's not cool to rip customers off esp since they have made it right in the past. I just want what I pay for. Is that really asking to much from company's. Guess so. Not nice employees eather..gave no no napkins no butter n no honey for there extra dry biscits..I'm done with that KFC there not the cleanest or friendliness on Arden way Bell st. Just...