Kips Chicken-Fish-Burgers-Cheesesteaks — Restaurant in Sacramento

I was excited when I saw the sign and I really wanted to like this place in my neighborhood but it was the worst experience I've had.

1. They use cheese sauce on the burger and not real cheese so the bun was instantly a soggy mess. It was drenched in sauce and sloppy out of the bag. (We ate in the restaurant)
2. The pastrami on the burger was a weird gray color. Pastrami should be pink. And it was tough and chewy.
3. The beef patty was super thin and the bun was super thick (but still soggy and very hard to eat)
4. The price for 2 pastrami burgers, 1 soda, 1 fry and 1 milkshake was $44. Ouch.
5. My wife said the bathroom looked like a truck stop.
6. The paint was peeling off the trash cans and the window in the front door was shattered.
7. We ate at the location but the food still came soggy in a brown sack - No trays? They do offer free ranch and free refills on soda so that gets them the 1 star. I hate to do this to a small business but this...

First time thoughts: the food, which these reviews should primarily be about, was indeed delicious. Sometimes you need that classic burger and fries type of meal and this place did not disappoint. That being said, the reason why I will come back and support this place is because of the response I received from the owner when our order arrived and it was not right. My hat is off to Mo because he immediately rectified the mistakes, communicated with poise like a boss and took care of us. All in all, the place is clean, the food is delicious and most of all I believe in this business simply because I believe the man running it has integrity and a whole lot of respect for his patrons. That goes a long way. Many blessings to this family business....

Food is severely disappointing, the only reason I gave this place 5 chances is because they serve halal meat. But after the recent try I’m done giving this place any more chance. The prices are exorbitantly high while the food is outright disappointing, skimming on portion sizes and ingredients.

Tried the cheesesteak 3x and it seems like they shrunk the sandwich size, it lacked the basic amount of meat and cheese. Fried Chicken is also under seasoned and lack the basic crispiness in general.

I wish they worked on their food quality, it’s not worth the...