Staples — Local services in Sacramento

Friday Jan 26 bought a printer at this location. Printer comes with a 2 year warranty once registered and lifetime tech support so told the clerk I do not require the extra store warranty. Note, if it was effective after the manufactures warranty expired I may have considered it. Told him no twice. At the checkout was again asked about purchasing a warranty. How many times does the word no need to be said? The other issue was during checkout the cashier removed the spider security cord stopped completing the transaction and went to stow the security cord in a cabinet. I momentarily thought the transaction was complete and was almost tempted to leave with printer. Those security cords are that important to pause a transaction to stow it away? I don't think so. Learn two things please, a customer knows what they want and don't want, in this case a purchased warranty. Sorry if the store lost a commision or points or whatever. No, not really. No means no. Second, finish the transaction with the customer prior to performing any "store procedures" required. Granted this extra time was minimal, no more than 5 minutes but that was my time not the cashiers time. His time...

My friend spent quite a lot of money on a computer, printer, & the needed part's to go with everything. She was told by the Store Technician that he would come out to her apartment to set everything up for her, since she was computer illerate. The next day she was told to come into the store, & pick up everything that they were not going to come into her apartment to set up everything. Anyway long story short my friend & I had to go back to Staples, then get everything straightened out. The Store Technician would not even talk to my friend, the person that talked to her was a Store Manager. He told my friend that he would personally come into her apartment, to set up everything for her. So today is the day that he's supposed to, be setting everything up for her. We'll wait, & see. Otherwise Don't Believe What the Store Technician Tells You, or your going to end up spending a lot of money, only to find out that it was a Lie. The Lie that was Backed Up by the Female Manager, Just To Get You to Spend a...

I placed a business card order online. The website said it would be ready the next day. So Saturday after work i drove out to the natamos location to be confronted with "no one called you" apparently their card Cutter was down and has been down for a few days. The lady told me to call a number for a refund. And there was nothing she could do. I then asked to have it transfer to another store. She told me she cant really do that unless i pay again at that store. Since i need the cards for a school trip. I agreed. So they were transfered to the meadowview store. Now sunday after work i drove to the meadowview store to pick up my cards i was promised by 1 p.m. That store had no associate for the printing department and once again no business cards. This is my first and only expierence with staples and i will never return. Customer service skills were awful and the professionalism was...