Starbucks — Restaurant in Sacramento

On 8/24/25 at 5:32 AM, I placed a mobile order for in-store pickup. The app confirmed it, but when I arrived the lobby doors were locked. I waited outside for 12 minutes, saw baristas look directly at me, and they then turned away and ignored me. When I finally called, I was told the lobby was “locked for security reasons” and that I should use the drive-thru.

If the lobby is locked, in-store pickup should not be an option in the app. And even if the doors are closed, staff should not ignore a customer who is visibly waiting for a paid order. A simple acknowledgment or handing the drink through the door would have prevented this. Instead, I was made late to work.

This is not about a refund — it’s about respect, communication, and accurate information. I expect a response from management on how this will be addressed so it doesn’t happen again.

Update: I’ve filed a formal case with Starbucks Corporate (Case #CS15115401) and requested that this be escalated to the district manager for review. As a loyal customer, I hope the store and management team will address this quickly so others aren’t left waiting without...

I asked for light ice and was not given light ice. The manager cited their district manager, stating they have been instructed not to do light ice. He said he could make it with light ice but the cup would not be full. After my being confused about that, he said he could add extra plant milk but there would be a fee which I agreed to. I came back the next day with a cup from another starbucks which said "Very light ice" on it. They said they would make my drink like that. Midway into making my drink, the barista left the room and returned to making my drink, without washing her hands!!!Additionally the drink did not have extra light ice as requested. I have spoken with support and they have assured me that I should never be charged for extra plant milk. I don't understand why I got the service I did at this location. My experience at the location before and the location after was great. When I asked for a refund on the second drink, the manager didn't even ask why. Meanwhile his worker is working without washing hands. Overcharged, food preparation without basic hand washing procedure and horrible...

About a year ago, my parents went to this location. They ordered 2 caramel frappucinos, one venti with extra shot, the other was grande. When the worker handed them over, it was 2 grande, and one of them had a sticker. My dad was confused and said he ordered a venti, but the worker decided to gaslight him into believing they ordered 2 grande. Keep in mind they were charged for the venti + extra shot. Yesterday (04/11/25 @ 7:11pm) I went to the drive thru and ordered a venti matcha frappucino with EXTRA whip + caramel drizzle around the cup, and a grande caramel frappucino. The lady who took my order even repeated the order back. I received the grande with the sticker, and my venti did have the caramel drizzle, no extra whip. I was going to say something cause it was OBVIOUS since the whip wasn't even touching the lid. But I didn't want to argue and continued on with my day. Y'all ain't about to ruin my good day lol. Anyway, the point is... I won't be coming to this location. And advice to other customers, if you want to be gaslit and not receive the order you customize.. come here! Best...