Domino's Pizza — Restaurant in Saginaw

TL;DR version: Sloooooooow, primarily during big promotions. Ignore the Domino's Tracker for this store, as it has no bearing on reality. Ditto for the in-store customer display. Remember that some competitors honor Domino's coupons.

Where do I even begin? In the future, I really should note times when I need to point out how "slow" this store is. My best, honest guess is that it took at least 50 minutes from the time I placed my order online to when I walked out with my order. I use "slow" in quotes because the Domino's Tracker has no bearing on reality at this store. Frankly, I'd be better off calling the store after placing my order online and asking when would be a good time to come in. It's not like anyone is slacking off in there. It's just so small, by far the smallest Domino's store I've ever seen, so the production capacity at this store is low. Given that this is the only Domino's in town, I don't have any choice if I really want Domino's. I'd probably give it more business if I could count on my pickup being ready when the Tracker said it would be. I arrived at the store about 20 - 25 minutes after I placed my order, and there was a screen that showed all the orders coming up, and mine (with my full name, not sure I like that) was on top, indicating 6 minutes remained until it was ready. Several minutes later, I looked up and it said "Now". But that was just a cruel joke to a starving person. Ten minutes after that appeared (then my order disappeared from the screen altogether), I finally stood up in case anyone bothered to see that I was still waiting. You can't actually see at this store whether something was just placed on the pickup shelf behind the counter or if it had been sitting there for awhile. I moved to the counter, still not getting much attention. I mean, I get it, they were BUSY, but still, my "now" moment passed into the winds of history 15 minutes ago. The guy who took my payment was in the back, putting together boxes and, maybe, putting food in boxes, couldn't tell really, and he finally called my name.

I would suggest that Domino's just drop the Tracker for this store, and get rid of the screen in the store that shows how long until the order is ready. It just creates frustration for everyone involved.

Online ordering: It would be nice to see prices for everything without having to add it to the cart and going to checkout to see the price. It would be nice to know what items incur a "premium" charge when building the pizza, not when noticing that your $5.99 pizza is $6.99 at checkout. They should add a preference to the profiles so I can indicate that I never want to see the dessert popup, ever again.

We ordered an X-large Honolulu Hawaiian and I thought the amount of red peppers was disappointingly small, but otherwise it was good. We ordered two of the Crispy Bacon & Tomato chicken, and these were slightly dried out as if they had been sitting under a heat lamp for 20 minutes. (See above.)

It is difficult to recommend this store. I am glad that there are worthy competitors in town that accept your coupons and can say "25 minutes"...

We are a large family, and use to order from here multiple days a week. Recently service has went downhill... A LOT. Delivery times being dismal is what initially made us switch to Cottage Inn for our pizza orders. Some deliveries took as long as 2 hours to arrive!

Tonight was the last straw, we ordered from Domino's (should have used my better judgement based on past experiences), and we didn't receive one of the items ordered. When I called the store they said they would get it right back out to us. After an hour, and it still not arriving I had called again. Excuses were made that the driver had just got back to the store to bring us back the missing item. I told them that was unacceptable, and they need to work on that. At this point, I was basically hung up on.

When the driver arrived with our missing item she had told my wife that she was being blamed for it, and that she had left it in the delivery bag. I called back up to the store to inform the manager that my wife looked in the bag to ensure everything was taken out of it since she didn't know everything I had ordered, and it was so she assumed we received everything. THIS WAS NOT THE DRIVER'S FAULT! Upon calling to explain this per the delivery driver's request, I was instantly placed on hold for 15 minutes someone finally came back to the phone, and when I asked for a supervisor or manager they hung up on me. My wife tried calling afterwards, and was INSTANTLY put on hold. No "Hello", no "Thank you for calling Domino's", NOTHING. Clearly they did so because of the name on the caller ID.

As someone who has a busy schedule, and a large family, takeout is a pretty common occurrence. We are pretty easy to please... all we ever really expect is for our order to be accurate, and to arrive within a reasonable time frame. Anyone reading this, do yourself a favor and choose a different establishment to order from. Our family will never order from Domino's again unless they make substantial...

On or about August 11th I placed a fairly standard order for 2 medium pizzas. As is customary for this location it arrived just over one hour later. This has been the norm for over a year now, and I am told they are (still) short staffed. The hour delivery pre-dates the pandemic. The food arrived damaged apparently having been dropped, or transported at a severe angle. I called the store, and was told the best they could do was a coupon. I refused, and asked for an order cancellation, and refund. The attendant hung up on me without saying anything else. I called back the next day (they sounded busy that night), and got the same attendant. He assured me the purchase would be reversed in 7-10 business days. I called back 11 business days later, and a different person answered. She told me the store cannot reverse a charge, and I would have to contact corporate. I contacted the main office, and shared my experience. I received a call about 2 days later in the form of a voice mail. Someone stating they were from the main office told me they would contact the franchise owner, and that if my refund had not been processed to call back. I called that afternoon, and got a receptionist who told me the person I was looking for was working from home (typical 2020, I do not blame them). I left a message that the charge was still on my card. It has been 30 days since that call.

At this time I have paid for a service I did not receive, have been ignored, and or passed to someone else who has not addressed the issue in any way. I will not be shopping at this branch again, and do recommend against it as well. I will give the other store a chance since the stores are franchised, but this location is at best woefully unprofessional, and in need of...