Smoothie King — Restaurant in Saint Charles

Update 8/10/25: I was contacted by the manager, Charity, who apologized profusely for the way the situation was handled. She let me know she was arranging a staff meeting to discuss how to handle this in the future and sent me gift cards to come back in. She was so kind and because of her, I’ll definitely give them another chance. I do appreciate her customer service! . .

This was the worst experience I’ve had in terms of customer service thus far, in my 44 years on earth. I ordered a watermelon smoothie for the first time and it was not good. The flavor was inedible. I immediately drove back around and handed it back to them, explained the issue, and asked if I could get the flavor I usually get since this was not good. They refused, saying they could either remake the same one or I could pay for the other one, despite it not tasting good and me giving it back to them completely full minus one sip. I have been a smoothie king customer for at least 20 years, and come to elm street location several times a week for the last 4-5 years. I order on door dash from my job, I get it after the gym, I am an incredibly loyal customer and spend A LOT of money with Smoothie King. The manager who is here, Amaya, just cost your company my business, and I will be posting to my multiple social media sites to make sure my friends/families/etc do not visit Smoothie King again if this is not made right. I left here with no smoothie and no refund, and an evening ruined, over a simple 20 oz smoothie. I will be taking my business to Tropical Smoothie, who has just as tasty smoothies and hopefully better customer service. When I asked Amaya to see the remake policy that was supposed to be posted, she didn’t know where it was. Perhaps she should be trained better on providing excellent customer service and customer retention because her lack of handling this situation properly cost your company...

I've been twice and both times the staff member had never heard of the smoothie I wanted. It was the same coffee smoothie both times, two different staff members. The first time I got the name of the smoothie off the website. She kept asking me to repeat it and describe it like I was making it up or something. Even so, she did a great job and it was delicious, so I went back the next day for the same smoothie. The second time, because of the previous confusion, I read it right off the drive through menu board (slightly different than the website but I was okay with that) and she was totally confused. I asked that it be made with espresso rather than cold brew, a preference that is asked for on the menu board and she didn't seem to know what that meant. I could tell she was still confused when she asked me to pull forward. Anyway, the smoothie I got this time was not nearly as good and had little pieces of a sweet chewy grainy substance that kept clogging the straw. Bottom line is it seems your store needs to improve its...

We walked into the store and it smelled like fermented fruit and had a bunch of fruit flys.. but that wasn’t that bad. What was bad was the employee that was on the ground sitting on her phone. We walked in she looked at us and then we proceeded to counter and she sat on her phone for another 5 minutes before taking our order. She was very good at multitasking because she was still texting while taking our order. She didn’t wash her hands and I probably wouldn’t have either because her nails were covered in acrylic letters in bright blue polish. Honestly I’ve never been treated so badly in my life and I guess it’s my fault for wanting a smoothie.....