Subway — Restaurant in Saint Charles

If I could give no stare I would.. I visited this location today and from the beginning it was a bad experience. I stood in the lobby for almost 5 mins before someone even came up front to help me. The girl that came up seemed new. She didn’t wash her hands before putting gloves on, was NOT wearing a mask. (but we are asked to wear them) I ordered an oven roasted chicken and she placed the meat in the center of the flat bread. When she went to close it she couldn’t. Half my toppings feel out. Reminder she at the point wasn’t even wearing gloves while wrapping my sandwich. I paid for my stuff and had to remind her to give me everything I ordered. The sanitation was an issue especially during these times. I would expect my local restaurant to being taking these measures seriously considering they are messing with food first hand. Needless to say my sandwich was thrown away and I...

I don't normally write reviews for places but the experience I had at this Subway was more than exceptional. Me and my girlfriend are visiting family from out of town and I wish this Subway was back home. I was treated with utmost respect and served the best Subway sandwich that I think I've ever had. I thought they were all the same before I had this experience. I was particularly fond of one of the employees but regrettably can't remember his name as his treatment was what inspired this review. I believe it started with an L, like Leo or Lenny, but I could be completely wrong. I will definitely be stopping at this Subway again before I leave St. Charles.

Thank you for the exceptional service and keep up...

Ordered online and picked up curbside with no issues and before the time promised. Employee was great. Only issue is the website is wonky and even though this location allows folks inside to pickup, the app pushes it to another location when requesting to go inside and pickup order, making curbside the only choice. App gave a 25m wait for curbside despite the store being empty when I got there 20m early. The app doesn't allow us to notify the staff we are there until 5m till pickup time. It also only gives very basic info to employees upon order like color and size of car. So though I maybe there and match the color, they can't just assume it's me until...