Caribou Coffee — Restaurant in Saint Paul

• I have never written a review before today - I opened a gmail account just so I could write this review!* This is the WORST establishment I have been to in years!!! EVERY SINGLE TIME I go in (out of convenience) it is worse than the time before!!! Whoever the male manager type person is that works most mornings is absolutely rude and very unapproachable!!! He is certainly setting the tone to the culture of that location, which is horse $#!T!!! The staff follows suit! Just this morning I asked the lady who was working the window if I could have a carrier for my drinks. After asking for a second time she didn't even look at me, folded it and left it sitting behind the counter. What good does it do me behind the counter when I already have my drinks? Absolutely no acknowledgement of me or the situation! Just a pissed off look on her face (there was know one in the drive through!) I will NEVER spend my money at this location again or possibly the entire franchise itself. I see that I am not alone in my feelings based on the other reviews. Amazes me that nothing has been done to change that? You would be amazed what a "good morning", "thank you, have a nice day" or even a "your welcome" would do for the GUESTS that come there!!! Remember people.....One guest equals three!! That goes both ways!! You have lost more than that today! Thank you and have a...

Absolutely horrible customer service! I have been traveling all day, and needed a place to take an important online call with a company in Korea. I purchased a coffee and sat down to take my call.

About 45 minutes later, it was 7pm, which unknown to me, was closing time. One of the staff members waved to me to say it was time to close, but I shouldn't need to rush. I politely said "thank you, I will wrap up as soon as I am able". Not 3 minutes later, they shut off all of the interior lights and another staff member was yelling at me that I had to leave NOW. So I had to abruptly end my call, which left me very embarrassed that I have a team of people in Korea take a call with me, only to get rudely cut off.

I get it that it was closing time. I wasn't ordering new food or drinks, I was simply trying to politely wrap up an important call after traveling from out of state. There was no reason to act so unprofessional to customers! I hope that management will teach their staff to treat customers with a little more respect...

Can’t emphasize this enough: the employees at this location are incredibly kind, outgoing, and attentive. In my opinion, sunny demeanor is never necessary from a service worker (they deal with enough), but the pure good vibes that always exude from the drive thru window never fail to brighten my morning. You can tell that people here genuinely get along, and that friendliness extends to the customers. I always get a little compliment or pleasant conversation that makes me want to come back when that specific employee is working again. But they’re literally all that great!

Caribou coffee and breakfast bagels are awesome at any location…but you can’t replicate the Friendly Neighborhood Feeling this spot has. Every employee here deserves a raise and a puppy and a fancy cake for the incredible EMOTIONAL work that they do every day. It’s not expected or required on my behalf, but it sure...