Starbucks — Restaurant in Saint Paul

Dear Manager/Owner,

I hope this message finds you well. I am reaching out with a heavy heart to share some personal reflections on recent experiences at your store—a place that once felt like a second home to my family and me.

From the very day you opened your doors, we have been loyal patrons, drawn in by the warmth and community spirit that initially defined your establishment. However, I must express my deep sadness over the noticeable decline in the level of service we have received, culminating in experiences that felt particularly disheartening and unwelcome.

On several occasions, we have been overlooked or outright ignored by staff members. Two weeks ago, I was given a cold coffee that had been forgotten on the counter for hours, only to be dismissed when I sought assistance. Just recently, my brother and I were left waiting unnecessarily at your drive-through, our presence seemingly unnoticed. Although an employee did eventually acknowledge the oversight, the interaction was handled without the courtesy or warmth we once took for granted here.

These instances of neglect have left us feeling undervalued and invisible, starkly contrasting with the inclusive ethos we expect from such a diverse and vibrant community hub. As a person of color and a leader in a community that champions respect and equality, it pains me to feel a sense of bias that alienates us from a place we once cherished.

It is with a hopeful heart that I urge you to view this feedback not as just criticism but as a heartfelt plea for reflection and action. Our community is a tapestry of diverse threads, each deserving of respect and dignity. I believe it is essential for your team to embody this principle in every customer interaction, ensuring no one else feels the way we have.

Thank you for taking the time to consider my words. I am earnestly looking forward to seeing how you will address these concerns and am hopeful that we might once again feel welcome and valued as part of your establishment's...

I usually like Starbucks in general. They do well especially for being such a big chain. I won’t be back to this one. To make my drive through order easier for the staff, I preordered on my phone ap. I did this when I entered the 7-9 car line for a single iced espresso. Also when it was safe to use my phone in a car. When I arrive up at the order prompt in a very rude voice I was told “order next time 15 mins before you arrive” as in I didn’t order early enough. I mention there’s multiple cars ahead of me and my order was received earlier than if I just ordered now when I finally got up to the intercom? I told her my usual Starbucks prefers this so they don’t need to spend the time taking my order and payment. Then I hear her just laugh and say “okay” like a snarky 13 year old. Definitely won’t be back to...

I wanted it to be a secret, but it would be very selfish if I kept it to myself forever. If you're a starbucks fan like me, you'll definitely want to go only to this place, because it will become your favorite in Minnesota too, it was the best I've been to date, even better than the f Seattle ones I've been to, haha​​​. This one from MN is perfect, because I felt that every time I go, they take a lot of work to make the drinks, they throw everything just right, they are always smiling, excited, and they get excited along with me, I travel 1h to Minnesota just to buy from them if I have to, they make my favorite drink the way I like it, and hey, not everyone gets it right, but they, ALWAYS GET IT right