Caribou Coffee — Restaurant in Saint Paul

I am a loyal customer and look forward to having my usual coffee every morning, like anyone else. I have never had any issues and the customer service is usually fantastic! However this morning I came in and ordered my usual and brought it back because it wasn't what I ordered which was fine, but after the third time of not getting the correct drink, I asked for my money back. Lakena helped me but had a very nasty attitude because I was annoyed about having to ask for my money back! Worst experience and hospitality I have ever had at caribou!! You would think that because baristas pretty much go to school to make these beverages they would be correct in the...

This is the most amazing Caribou location I have ever experienced. The Staff is very friendly polite and up beat The Staff works in harmony, very efficient, and fast paced The Manager, is always in the mix working side by side with the team The Manager has a great eye for talent, the new employees are able to get them up to speed in a heartbeat. Great process To provide context, I manage large businesses with 50 plus employees in multiple locations. So to see how this one location operated, make me rethink my hiring strategies. How can I hire more people like them…? ...

I love Caribou and this one used to be great but the last two weeks I have stopped by for a dark hot chocolate with extra chocolate they have gotten my order wrong last week they gave me a hot chocolate with half the chocolate (it tasted like hot milk with nothing in itl, and this week they tried to give me a mocha. I don't know if the barista has something against chocolate or just needs more training but there is an...