White Castle — Restaurant in Saint Paul

This is directly to your night crew on Saturday, September 28th around 10PM.

The drive thru speaker was working completely fine but this crew decided it was better to take orders one by one AT the window while taking their sweet time with several cars in line.

Instead of taking additional orders through the speaker while the car at the window waited for their orders this crew just waited for the window order to finish, then asked the next car to come up to the window to order. I waited literally 25 minutes at the drive thru menu before they even spoke to me (was stuck between cars). They announced through the speaker for me to drive up to the window (clearly the speaker was working fine!) Once there they took my order and I watched 3 crew members laugh, and stand in a circle not doing a thing while another was actually making the actual burgers. It took another 5 minutes just for my drink while they were doing nothing.

I was lucky there was a short line when I got there and got my food after 30+ minutes. Anyone else behind me probably waited an hour+ for their order.

You need a new night...

Way to ruined my kids’ first time exploring White Castle. Waited longer than 20 mins on a 20pk meal. Honked a few time after waiting for more than 20 minutes (at this time, the car behind us left with their meal) at the drive thru, yet these 3 staffs carried their loud conversation. After another waiting of 10 minutes, we decided to knock on the window. This staff yelled that we didn’t have to bang on the window. I clearly told him, we honked a few time prior, waited 10 minutes and yet no updates. He said he didn’t hear. I then told him, maybe if you would calm down with your conversation you should hear because I can clearly hear your conversation thru the window. Another staff came and asked what’s going on. Then to find out the person who was at the window didn’t update us that there’s a wait on our food as the cook did told him. SMH, this is such a bad experience for my kids. I would never go back to this location! So much for telling them to keep the tips prior to...

Went to this fine establishment tonight and was greeted by a gentleman working the drive thru. My family and I proceeded to order our food and got told our total and told to pull around, never repeating our order back. We pay the gentleman how much was owed and again, didn't get out order read back and handed back my debit card with no receipt. He gives us our food and just shuts the door in our face. We check our food and of course the order was wrong. We waited another 5 minutes until he finally sees we're still there. We asked him for our order of mozzarella sticks and he tells us a total?? I said we already paid for our order and he just stared at me and THEN handed me my receipt showing he never added them. And of course he was no where to be found at the window to deal with this issue, so we left without the food... Absolutely the worst customer...