Boost Mobile — Local services in Saint Paul

Been nothing but a mess. Starts with sin went bad while asleep. Then talked with customer service told me I can by at Walmart if do y want to wait. Then they couldn't activate it said needs at&t sim so waited 2 days then contacted support and again said can't activate. I'm making this short as possible cause I talked total of 17 times on top of that I was hung up on trying to unlocked phone and lthe ast time they said was unlocked and could change providers. Now today I come to Boost store hour away and it's closed at 1:30 on Tuesday with open light on. I'm in Minnesota on white bear ave. Update. To my surprise he was extremely good at getting stuff done correctly and fast and very understanding of the issue. The guy is by far better then all 19 boost mobile reps took him maybe hour from walking in and walking out with all problems done correctly. So that guy deserves a nice raise or a top seat at company headquarters. Hope he is well appreciated for his knowledge and great person that he is. So Boost don't think you deserve and of this new review it's all on him and his store...

I would leave zero stars but that’s not an option. Worst twilight zone shopping experience I’ve ever had. Went in to get my husband a new phone. Told the worker we had an account but just needed a replacement phone. Worker says “nope we don’t do that.” He said we needed to sign up for a plan. I said we already had one. Blank stare. Worker says “huh??” Asked if they had the 5G Galaxy A32. Nope. If you want that you have to go to Maryland. Ok what do you have? Guy behind the counter says “not much” and just stares at us. My husband tries to talk to him. He asks if we have an account why can’t we buy a phone here and go home and activate it. Blank stare. Worker says “huh? Nope we don’t do that.” Um whaaaat? Left and went to the store on Maryland. Closed at 4 but supposed to be open until 6. Went over to the location on rice street. Got the phone we wanted, all of our questions answered, they activated the phone and even got a discount for upgrading. So guess what dude....

I had bought a new phone through Boost Mobile (Samsung Galaxy A6) and it worked fine till I got an operating system (OS) update. The phone came with 8.0 (Oreo) and was updated to 9.0 (Pie) and that is where the problems of Bluetooth issues, call issues, and text message issues started. I went to this store to get some help on the matter and get a replacement if possible, however, they called it a "Virus" and said they couldn't do anything for me when I had told them it was their OS update that had caused these problems they told me that there was nothing they could do. I am a customer of standing of about 15 years and am tech savvy and have been through these ropes of viruses and malware and know how to take care of them on my device and for this I had left unsatisfied with the results for where they...