The Burg Bar & Grill — Restaurant in Saint Petersburg

We sat down outside for a quick bite as the place was slow on Saturday afternoon. We were the only ones outside. Sat in the middle so we'd be noticed and waited about 5 minutes before my girlfriend went inside to use the bathroom. She said she wasn't greeted by anyone. We waited another 5+ minutes for service. No acknowledgement by the staff, thirsty and hungry so we left. Just a few customers inside too. I used to love this place but it is only getting more expensive(understandable under circumstances) and, well I guess I can't even rate service now.

The last time we ate there about 6 months ago, the waitress low-key blamed my girlfriend for not letting her know she didn't receive the drink she ordered. She still charged us for the missing drink, then passive aggressively stated "well I wish someone would've said something" after we had asked her to remove it from the bill. We had poor service to begin with(still tipped), so there was no opportunity to say anything about the missing drink and didn't think it would even be on the bill. That put a sour taste in my mouth for sure.

I used to love this place, but it always seems like one guy(manager?) is overwhelmed and whoever else behind the bar/waiting is half paying attention or too busy talking up customers or has an attitude. I dont know if they still have the same waitress but bad attitudes in service aren't good for biz. Ill probably give this place one last chance before I stop going for good.

Prices up, service down. Give the hard working dude someone who actually helps please. Or at least someone who notices people waiting for service/doesn't pass their faults onto the customer. Unless we just have horrible luck, every time we go there now we arrive upbeat but leave upset. Im afraid this place seems to be on its way out. It used to be cheap greasy no frills hole-in-the-wall average (almost fast)pub food. Now it's mid- priced greasy food with staff issues. I'm rooting for you burg, I hope you take this as constructive and address necessary issues so you...

The family and I were looking for a good burger place to check out and came across this one on Google. Looked at the reviews and due to the high star rating decided to check it out. Needless to say I was very disappointed. We visited around 2pm on a Saturday. 2 people were serving and the place was somewhat busy. As we sat down we didn't get a welcome, a hello, or anything. Just the menus and that's it. I had my 4 year old boy with me and the server didn't even bother to bring him a drink until I requested one. Friendliness of the staff was below average and not once did we get checked on. I don't expect to be treated as royalty, but at least some decent customer service would be appreciated. To top things off, there was a gentleman behind me who had just left when he finished his meal when the female server ran outside to catch up with him and holler at him that he didn't pay his check. The gentleman came back inside upset and obviously embarrassed, opened the check book, and showed the server that he did in fact pay by showing her the cash he left. What an embarrassment and lack of respect from this place. What's even worst is that she DIDN'T EVEN APOLOGIZE to the guy! The only reason I gave this place a 2 star rating is because the ratings were right about the food. Definitely great burgers, but it's a shame their service isn't. Kudos to the kitchen staff. I did see that they had a now hiring sign outside, so big heads up to the owner to ensure he/she hires better equipped staff. I don't think I'll...

Ordered a couple hot sandwiches and fries this evening that were late being delivered so I called The Burg to check on the order. The woman who answered the phone at The Burg mistakenly assumed I was the delivery guy calling, so when I asked if the food was cold she admitted to me that, yes, the order was already cold. When I told her I was the customer calling to check on the order, she got flustered. I told her that the food would need to be remade, and she immediately got rude with me.

She nastily told me she didn't have to remake anything and that I should have come and gotten them myself - even though it's The Burg that chooses to contract their food deliveries through Bite Squad. She had the nerve to shoot her mouth off to me, but unsurprisingly didn't have the stones to tell me her name when I asked for it so that I could report her behavior to the owner. And then she hung up on me and took the phone off the hook so I couldn't call back to ask to speak with a manager either.

This is the last time we do business with The Burg, and that includes the catering I often order from The Burg for the staff at my firm. It is disappointing for sure because we value doing business with local mom-n-pops, but The Burg has clearly lost its footing if this is how they allow their employees to treat customers. I will direct my business to other locally-owned...