I've been to this location several times, but this is the first time I've been inspired to write a review and I really hope that management sees it and commends the employee. My son and I went to Burger King today to grab some lunch and head home. The drive thru line was wrapped around the building, but we went ahead and stayed... total wait time was just over 30 minutes. Now, you would think that this would elicit an angry one star review, however the employee that I interacted with definitely made all the difference.
I don't know her name, and there is only an employee number on the receipt. However, she was pleasant the entire time despite the stress the situation was causing. This location is no doubt understaffed, as are most fast food restaurants in Salem, and while she could have been short fused and shown her frustration she instead was kind and wore a smile on her face. She took our order at the drive through, received our payment at the first window, and then served us our food (which, was fresh and hot) at the second window.
A Big thank you to Burger King and especially the employee at the drive through this afternoon, 9 June,...
Read moreCame in to get a Sandwich with bacon Ans stood at the counter for a solid 5 minutes the person in the button up, I am assuming the MOD looked at me in confusion. I asked if I could order breakfast and I still received a blank look. I asked them what type of egg they had if it was flipped or fried on the bacon Croissant the manager on duty proceeded to tell me that it was a liquid egg. I said OK that not a thing but can I have the croissantwhich meal with extra crispy bacon the manager again told me they could not drop the bacon down again it was already pre-cooked.
What is going on? All I want is a sandwich with crispy bacon and a fried egg. I grabbed my wallet and left, I’ll head down the street for my breakfast and I will not be back to this location. Customer service was horrible. I was the only one in the store, there is no excuse as to why this man couldn’t talk to me or give me some sort of personal experience. I’ve always disliked Burger King and this is a reminder as to why I still continue to not spend my hard earned dollars at...
Read moreI was in town for work stop by to get breakfast went inside. I was the only customer inside. There were two workers in the bag. I stood there 10 minutes then one of the workers in the back yield do you need something? I said yes and she/he responded well, you didn’t say anything And I responded that I didn’t know I had to. She/he said yes you do because we don’t know anybody’s out here unless you yell for us. So she/he proceeded to make my breakfast wrap with no gloves or tongs. She/he picked up the egg, the sausage and a cheese and wrapper with no gloves, bare hands. I could not believe what I was saying, as I was walking out I threw my food in the trash. Money, wasted, poor customer service, and unsanitary employee. And I put she/he Because I don’t know if it was a man or a woman. Look like a man dressed as a woman With red weave...
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