I’ll start by saying the product is good. My cookies were great and I’ll definitely be back. The location is alright, the interior is amazing, and the set up is superb. However, this location is BRAND NEW, and they sure are having the opening pains that I have had in other store openings as a manager. There’s a lot of miscommunication between staff members, example: one cookie flavor was out but some staff were misinformed, and went out to take orders, when those customers came in they found out they were out of the ones they ordered. There’s a lot of cookies out, when I went over half the cookie menu was sold out. It’s rough, I’m sure. Perhaps you’re completely slammed up to your ears and can’t keep up, I get it but it really isn’t a great look to be out of so much when you’re opening. I think the environment is great but there were a few things I would have appreciate more (I’m being really picky but if it was my crew I’d tell them the same) it was really warm in the building, I would surely suggest the AC come down. Not only were the staff sweating but so were the customers. The music was very quiet, and I think with such minimal communication happening you could arguably (at least when I was there) turn music higher for a better environment feel. The lobby was packed but awkwardly silent. The cursor was sitting in the middle of the advert board, again, it’s just a bad look. Is it a big deal? No. Is it an impression? Yes. I’m unsure if it’s the staff that are new, perhaps it’s a manger issue, perhaps y’all are just slammed (trust me I get it) but while I was there it became so full inside that we couldn’t let people in to take orders and the pick ups were slow. The girl usually taking orders was creating boxes, and no one was going around trying to fix EVERYONES order that was sold out, so it was taken care of one by one as the order became ready which isn’t time efficient and again was very awkward for the whole lobby to hear every order that was ready.

It’s not meant to be mean, but if it was me as a manger I would be fixing those little issues. The shop is beautiful, the product is good, the set up is amazing, just have to work kinks out and execute properly and efficiently. I hope that people who are having a less than amazing first time try it again because opening a shop is really hard and I’ve been the girl on the other side dying for it. I would just keep this all in mind when you head in that it might not be perfect, and to give people some slack while they work out the kinks.