Dairy Queen Grill & Chill — Restaurant in Salem

This evening at 7:37pm we came through the drive thru, we had ordered two blizzards had a mobile coupon for a free large blizzard. The employee I’m not sure what his name was couldn’t get the coupon on my phone to scan. He came back and told me that they were having trouble with their scanner, and he paused like he was thinking were we’re going to be like, okay we don’t want to get our free blizzard? They ended up switching scanners, then a girl came to the window, scanned the bar code. I simply asked her because we waited for a little bit, if our blizzards had started to melt? She came back with a very rude tone, when she said” NO MAM!!! I told her she didn’t need to be rude and that her tone said everything. And then she said I was rude, like how am I rude when I simply told the guy that I wanted my free blizzard and that it wasn’t my fault that their scanner wasn’t working. She gave us our blizzards and then before we pulled away from the drive thru she slammed the window closed!! VERY POOR CUSTOMER SERVICE!!! To think they are getting paid much more than they deserve an hour and still treat their customer this way. You can ask any of your drive thru employees we are usually always there every Friday evening to get us a Blizzard and sometimes during the week as well. This visit though, I don’t know if we will be back. Having worked retail for many years and being treated like we were this evening is just unacceptable and VERY poor customer service. If I had said something like she did this evening and my manager was informed about it I would be looking for another job the next day!!! What one employee does to a customer is a reflection of that whole establishment. It’s ashame to because we WERE good customers and loved coming there, but I think that was pretty much ruined...

Literally just left there. Sat our stuff down at the tables outside and was Literally getting ready to go inside to place an order when I can only assume who was the manager on duty came outside and rudely told us we couldn't sit outside if we weren't paying customers ordering food, and that even if we were going to purchase food, we couldn't sit there as long as we wanted, that we had to sit and eat as fast as we could and then leave when we were done eating. Never in my life have I went to any food place getting ready to spend my money there on food just to be disrespected in such a way just because I didn't order my food as soon as I got on to the property. Absolutely the worst customer service I have ever experienced in my life. Have already contacted corporate which I am NEVER the type of person to do, but in this case I hope the manager we came in contact with today loses their job because she is the worst fast food manager I have ever come in contact with. 0/10...

I have been there on Thursday with my mother to get her a strawberry shake after she got out of the hospital. This was to be a treat for her since she seldom gets out. I ordered myself a chocolate milkshake made with chocolate ice cream. Mine was a disappointment. You could see where it was vanilla with the little bit of chocolate on the bottom.

I went again yesterday evening through the drive thru again asking for chocolate shake made with chocolate ice cream. This time it was runny and again vanilla ice cream with a little chocolate. This trip was made with my husband and grandson. He wouldn't even drink his! We will not be back to this dairy queen even though we live in Salem. I have also noticed that the young people as a whole don't even say thank you...