Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Salem

We just called the Papa Murphy's in West Salem (@ 8:40PM) and they close at 9:00PM. Obviously that is cutting it close but we were searching for a quick dinner solution since our day was filled with work and taking our child to doctor appointments. We asked if they were still accepting orders for pizzas. The employee that answer sounded upset and inconvenienced. She said that they had several pizzas ahead and that "we cannot technically say "no" bbbuuuttt". We apologized for the inconvenience and she still sounded irritated with our wanting to be a customer this evening. She sounded like she was upset in speaking to us and when the conversation began to end it seemed that she could not get off of the phone quick enough.

Sidenote: Even though it does not matter, but we ALWAYS tip a lot (especially during the current situation) and we are frequent customers to that location.

I have been in customer service for almost 20 years and the store closes when the last customer has been taken care of. I do not believe that we will be spending our money at this location going forward. The management should be encouraging their employees to take care of each and every customer and should make a cut off of when they stop taking orders INSTEAD of allowing their employees to be incredibly rude. While it was the actions of the employee that made us feel inclined to write a review, this all lands on the training and accountability of the leadership of this business.

With all of the businesses closing and the uncertain future of another potential shut down, I would recommend creating business and providing above average customer service.

I sincerely hope that you take this opportunity to retrain your team and reset the exceptions or I pray that your business continues through this pandemic and economic...

Awesome Customer Service with a Smile from two Rockstars! Nick was very friendly and helpful in taking my order. Nick was definitely very passionate and positive about the pizza experience at Papa Murphy's. Faith did a great job making my pizza the way I ordered it. Very fast service. Papa Murphy's was very clean and inviting. After I took the pizza home, I found the baking instructions easy to understand. Once I took the pizza out of the oven, I pleasantly found the Papa's Favorite and All Meat Pizza had a flavorful crispy crust, the tomato pizza sauce was very tasty, the meat and vegetables--including the pepperoni, ground beef, mushrooms and onions-- were fresh and delicious. The price of a Papa Murphy's Pizza was cheaper than I expected. It was a very positive and happy place to get a pizza! I'll...

Although its not the fault of the workers at this Papa murphys, the online ordering system user interface is crap. You choose a 2 topping pizza, and instead of saying “toppings” the system days “whole” so you press continue, it adds your pizza to the system to edit.

For some reason after editing my pizza and submitting my edit, instead of getting pepperoni and green onions, I just got cheese.

That, and I had a card that no longer works, it got denied, no biggie- put in new card. I had placed my custom tip, and for some reason after denying my card, the one thing that changed was changing the tip amount back to 20%.

The UI for the system being horrible makes for a horrible experience. Now instead of enjoying my pizza I’m just annoyed because I paid 3 extra dollars and got a...