Subway — Restaurant in Salem

I just had the worst experience I've ever had at my favorite place to eat! Never had a problem till today... found a hair baked into my kids's sandwich! There was no line when I got there (just myself and my daughter with a TRUE sandwich artist but I didn't catch his name I just remember his brightly dyed hair, red I think) so I posted a photo of the long line I was expected to wait in for a new sandwich. I couldn't cuz I had to walk back to get my son off the bus by 4:45. Waited 10 mins til 4:41 to be told that's my only option!? What if I had left immediately and not seen the hair til we were home?! I am also very disappointed in how Luke decided to treat me in front of the other customers and my daughter! He said after a call to his manager he was told the same and that's that! And when I tired to explain I cannot wait I was told I was making a scene...so i made an actual one where I let everyone in the store know they have hair in the Italian herbs and cheese bread today before I left to now run to my child's bus stop (mind you I'm also physically disabled, spinal arthritis) and fed them the sandwich after I inspect for more hair cuz that's what we have to eat for our dinner now. Thanks Luke and your flighty obligation to a Customer when it wasn't their fault. Corporate is being contacted in this instance, I am sorry for my outburst but it came after provocation!

The next day I received a call from the store manager with a sincere personal apology and he is sending coupons for...

I’m sorry but I worked at subway before and this was something else… I understand watching portions but I ordered a veggie sandwich and barely got anything on it… I asked for extra because they barely put anything in it and they said they couldn’t… I wasn’t getting a meat sandwich where it wouldn’t matter too much but a literal veggie sandwich that’s only veggies… it’s not worth the money to get a veggie sandwich with barely any veggies… I could see the bread through everything when they finished making my sandwich. Its also way different with every subway… and it’s not that I’m going to a different owner it’s the same one that is inconsistent.. I even came to this very store and the other people did it right and put what should be the correct amount on my veggie sandwich… I’m not trying to be a Karen but it’s not worth it. Customer satisfaction comes first and there’s gonna be a loss of customers if the work is inconsistent and not to the proper standards… and it’s not that I was asking for a heaping amount for extra but a tiny little three finger pinch so it wasn’t so empty :/… I understand all subways are different but come on…not in anyway did they workers try to help fix the situation either which made it even...

I used the subway app to order my 2 sandwiches with very precise instructions on how to prepared the sandwiches and what we got was disgusting. So I decided to go in and try it in person, I was there on Sunday night at 6 pm prime time dinner hours. There was a sign made out of paper towels that read, we are out of the following items, no olives, no meat balls, no steak, no provolone cheese, no swiz cheese, no onions, and finally no cookies. how can you be in business as a fast food sandwich shop if you have no ingredients to make a sandwich. The people behind the counter have the worse customer service skills, and attitude. To them it was funny that they didn't have to make the sandwiches customers came in to buy. In my opinion Corporate Subway needs to come and see for themselves how shameful this Subway is being managed. In my opinion don't go there, don't recommend it to your family or friends you will be extremely disappointed. If I could give them a -10...