The food was good but this location needs to come to with a better way to treat the customers in the drive thru. We stopped though on our way home from Thanksgiving and we're the only car in the drive thru line. When we pulled up to order we were asked to please wait while they took care of those inside first. We were patient. After at least 10 minutes of waiting my husband backed up and then pulled up again in case they had forgot we were still waiting. They then told us again that they had nearly 8 customers inside "ahead" of us and to wait until everyone inside the restaurant was taken care of first. This completely threw me off considering those inside are being served in order from who was in the line first and yet even though technically we would be considered "in line" we were being pushed to the end or until customers stopped walking in for them to even take our order. This is a system that obvious to anyone is not working properly and is frustrating to customers. We felt like we were being ignored or disregarded for using the drive thru even though it's there and open to do so. We waited another 5-10 minutes and then just drove through and parked for me to go inside to order instead seeing how the parking lot only have about 5 cars in it. When I went in they did have about 4 people standing in line so of course I waited til it was my turn to be served. I ordered and did not say anything about my frustration with the way things are conducted. We spent at the least 30 minutes from pulling in the drive until I paid for my food and left. That is absurd. I have worked at and even was shift manager for another Subway in Andover and would have never acted like that. I do think that one of the employees was new to the job but the two people working were working at a very slow pace. They let every single sandwich beep multiple times before removing from the toaster making them more brown than I personally would have liked, the were unable to multitask or work on more than one sandwich at a time. I'm not insinuating that they should just rush through but when a sandwich is toasting and you have another one behind you can still do veggies on the next one while waiting for the first.. it's proper time management and customer service compared to just standing there waiting on the toaster. When I asked for a little salt my sandwich was showered in it that I didn't even finish either. Over all this experience was a disappointment from a place I've...
Read moreWith all honesty I would NOT recommend going to this subway. This employee in this subway has been rude towards costumers and he’s been holding his girlfriend hostage (William Wahlmeier). As well as his boss, Marisa. They both have made sure that she sits outside for hours on end in the car will he works which shows a lot. William also drugs her… she’s being abused by WILLIAM. If you come across this subway please look for a green Chevy Impala with the license plate “858 SCR”. Make sure she’s alive and call for help if needed. She doesn’t deserve this at all, she barely graduated last year and he’s ruining her life.. Marisa has been allowing this behavior from William, one time I went through the drive thru and it was completely obvious that he was high the whole time. How UNPROFESSIONAL. theyeat...
Read moreCame in to order at 12:15pm. I wanted the cold cut combo sandwich. The guy behind the counter said they didn’t have any because he didn’t have time to prep it. Really!? It’s noon - people are coming in for lunch. The was told they don’t have oregano anymore. Ok, whatever. I sit down to eat at a dirty table because that’s all there is available. As I’m finishing my sandwich a small bug is crawling across the table like it came out of my sandwich. Gross. Will not be back and I do not recommend anyone else...
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