Dunkin' — Restaurant in Salisbury

I must say I’m not quick to review places but this location is atrocious. I had to state my order five times via the drive thru, even clarified and corrected it with the staff on the other end, it still read incorrectly on the display screen. I stated it again and was told to pull forward… got to the window and STILL received the incorrect coffee. I informed them that I am diabetic and really need the sugar free syrup and was told “well you didn’t say that” to which I responded “actually, I did. Multiple times and even stated the screen was still incorrect but was told to pull forward. I don’t think I should have to say I have a medical condition to be heard or have my order correct…” I was met with further resistance to the point of saying “it’s fine. I’ll just take 10 units of insulin for this,” to which the response was “okay” and was handed the incorrect coffee, with the incorrect flavor of syrup, with no offer to remake it. If I could give negative stars I would. Don’t go here if you need unsweetened syrup or your order to be even...

Place is terrible. ALWAYS CHECK THE ORDER BEFOR LEAVING!! ALWAYS PAYING FOR FOOD AND NOT RECEIVEING THE FULL ORDER... Location is stealing money from the customers. The two female employees that work in the morning are so rude. Gave this location 3 chances and each time was a disaster, Was yelled at by one female employee that my mobile order was put in too soon to pick up. Was yelled at saying they only have 2 employees working in the morning and they need more time.. Sorry but was I suppose to know that! The final straw was putting an mobile order in and upon arrival the flavor was unavailable. Was only offered a plain coffee instead.. No refund for paying for the flavor. Also paid for hash browns. No item was received. The female at the window never said a word to me as she handed me of incorrect order.. Employee was too busy eating food at the window instead of being kind to their customers. WILL...

So i visited here a few times because i believe in redemption and i worked at a DnD for a year when i was a tennager...this is a convenient location, but i will never come to this location ever again. Youre much better off going down the road to the DnD at the shopping center. They are always busy yet they are fast, friendly, and always stocked. This location made me late to work once. I ordered a hot coffee and got ice. I was the only one in the line at 4:25pm and i didnt get my coffee until 4:52pm... then another time i went there early in the morning (5:45am) and they said they dont make food at that time. And then the last time i will ever go, is i asked through the drive through for a half of dozen donuts and asked if i could choose them and they said "no". I just drove off. Read the low reviews, they speak the truth. The surrounding DnD are much...