Pizza Hut — Restaurant in Salisbury

Management and staff each hung up on me for requesting a refund because my pizza was extra dry even though I ordered extra sauce! When I asked if the transaction could be voided since the manager told me that she couldn't issue a refund, she hung up on me! When I called back, another staff member answered. When I proposed using the "store credit" that was "added" to my account by the manager to replace my pizzas using delivery, that staff member told me I couldn't use my credit by ordering over the phone. When I tried to explain that the manager didn't express that I couldn't use the credit if I called my order in (which is how I placed my original order), that staff member hung up on me! Very unprofessional and super bad customer service. Then while I was on hold waiting to be connected back to the store by the call center after being hung up on, I had to listen to the automated message about how Pizza Hut prides themselves on making the perfect pizza and having a great experience! I've never ordered extra sauce and had such a dry pizza! Then add the horrible customer service and I don't see my family even coming back to use our "store credit" if it was actually applied to our account. This bad experience happened at the Jake Alexander store location. Very disappointed!!! A waste of two...

I had a pizza and wings delivered, smashed. I didn’t realize it until I decided to have a slice an hour later, and the pizza was literally stuck to the top of the box. I understand waiting to call wasn’t the best decision, however, I didn’t expect to be treated as if I was lying. I didn’t receive an apology nor was a resolution suggested. I was simply asked why I waited and told to call the next day and speak with the GM. I realized that I was dealing with management who was not adequate to do their jobs efficiently, so I waited. I decided to go speak with the GM in person to rectify the situation. Her attitude was terrible as well, as she offered to replace the pizza. I explained that I no longer wanted it and would prefer a refund. She asked for my receipt, which I did not receive, so I explained that I didn’t have it but I had the order # and card that was used as payment so I’m sure she could look it up with that info. She seemed very annoyed but looked it up. All in all,I was able to get my money back for the pizza, but only the pizza, and I didn’t receive an apology from her either. So safe to say I will no longer do business with this Pizza Hut nor would...

I am BEYOND frustrated and disappointed with this entire experience. I placed an order for the Ultimate Hut Bundle at 10:45, and it didn't arrive until 11:20. First off, the "medium" pizzas looked ridiculously small. Then when my order was handed to me, it was incomplete! The cheese sticks and dipping sauces I paid for were completely missing. To make things worse, the delivery guy practically ran off before I could even say anything, and when I tried to call the number I was given — no answer. I then called the store itself, and the phone rang for over 15 minutes straight with NO ONE answering. Absolutely unacceptable. I paid for a bundle that included cheese sticks, I tipped the driver, and yet I'm sitting here without the food I ordered or the customer service I deserve. This isn't just a small mistake- it's negligence. How can a store ignore calls for that long? How can I pay for something and not receive it? I want this corrected IMMEDIATELY. Either refund me for the missing items or deliver what I PAID for. I shouldn't have to chase down food I already bought. This level of service is embarrassing and completely...