Baskin-Robbins — Restaurant in San Angelo

Monday, September 18th, 8:20 pm. Me and my family just came here, and this employee was so rude. Her nametag said Avery; she was about 5 foot 3, dirty blonde, wore a pink visor with the BR logo. The top of the receipt said "Paula", which, correct me if I'm wrong, is the manager of the night. My mom asked politely for the shake sizes in ounces. She said that the sizes were small, medium and large. My mom asked again, still being polite, for the ounce size. She then said "okay, fine, and proceeded to walk away in a fast pace. She was extremely rude, and I hate to see the place me and my family love so much have employees like this. While waiting at the window, my dad commented on how they were standing around talking, while there were four cars behind us. Some of the people werent even wearing gloves, and one young man scratched the back of his head and continued to make icecream and such. Avery told us to have a great night, but she sounded very sarcastic instead of genuine. Definitely needs to fix their sanitary issues. Great ice cream, as per usual, and we'll definitely come back, but please take a look at...

I went yesterday and was a little bit disappointed, before this visit, I brought my kiddos here about a month back, and the service was great. But it was different yesterday. The serving was smaller than before... i got a scoop of ice cream that looked like a kids size serving, thank goodness the ice cream was as tasty as before. The staff were courteous and nice when they were talking to us and when they were taking our orders, but the minute they were talking among themselves, they starting using cuss words in their sentences, I think they didn’t know that no matter they were talking privately, their voices would carrying over towards the customers that we seated, I’m taking my family to a different place to get their ice cream...

Was very disappointed with Baskin Robins. I called to order an ice cream cake for my daughters birthday the next day. They said the flavor was a special order and they needed 48 hours to make it. I changed some plans to have a family party a week later on a Sunday. Called Friday morning and they said they stop taking orders for the weekend on Thursday. At no point did the person tell me this during my first interaction last week. I asked if they could make it work since I was not told accurate information and was calling more than 48 hours before I needed it. The lady who said she was the operations manger just said, no sorry. Just...