The Coffee Roastery — Restaurant in San Anselmo

We were treated so poorly here. Not even greeted with a simple hello or smile. I ordered a vanilla latte with whipped and caramel on top and saw the employee pump vanilla syrup on top of the whipped cream when he realized he got forgot to add vanilla in the beginning. I politely asked him to remake it, when a Hispanic lady who was running the register came over and started to argue with me in front of everyone and claimed that he added syrup in the bottom first. Funny how she claims this, yet she was no where near him when he was making the drink. She was ringing other customers up. It was clear to me that she was lying to make it look like he did nothing wrong. I told her "I just saw him pour syrup on top of the whipped cream" and she said "what difference does it make if it's on the top or the bottom"? Hmmm...well it actually makes all the difference, but only a SKILLED barista would know this. As he was remaking the drink, she became even more angry because I said " it does make a difference." She then said to me in a very nasty and loud tone "he's remaking it! "Do you want it or not!?" At that point, I said no and asked for a refund. She opened the register drawer aggressively and shoved the money in my hand. At no point did they ever apologize for making the mistake to begin with. This is the kind of treatment you will receive for voicing any kind of unsatisfaction with their service, even if it's their fault. Do not support this business. There are way better coffee shops...

On a Sunday morning, I stopped by to grab a cup of cappuccino paired with pastry. The interior seemed inviting having both indoor and outdoor seating, strange drawings on the walls and nice decor.

The variety of pastry is pretty good, and you can order anything from coffee to smoothies as a drink. My usual choice is cappuccino, and this time I ordered the same. The drink came with over an inch of foam on top of what tasted like over-roasted coffee, probably not as bad as Starbucks, but really not that great. Their pecan pastry was, on the other hand, quite large and delicious.

I enjoyed the atmosphere with people reading a book or a newspaper, studying or just looking out onto the street. Peaceful...

I came back later that day and got a smoothie. That was a bit of a disappointment as well. While the flavor was pretty good (Tropical smoothie), the consistency seemed a bit too thick (trying to sip it through the straw was close to moderate breathing exercise!). I did appreciate the paper "green" straws - great attempt to sustainability and environment protection!

Overall, I would rate it a bit better than a chain store, but some improvement has to be made on how they make their...

I don’t want to ruin this classic San Anselmo business’ income, but in lieu of a website or email address, I’m compelled to leave this public review in hopes that ownership sees it. You guys are over roasting your African beans to a criminal degree. Yirgacheffe and Tz pea berry are such delicate, complex beans, with so many floral / fruity / light flavors, that roasting them within an inch of their lives completely misses their point. Far be it from me to tell someone else how to run their business, but as someone with a deep knowledge of and passion for single origin light roast coffees, you guys shouldn’t do this to your (very expensive) Ethiopian and Tanzanian beans. Dark roast the other stuff. I’m sure most people want that. But please light roast those beans. I’m throwing away the one pound bag of yirgacheffe I bought yesterday, heartbroken at how burnt and undrinkable it is. For reference: V60 / medium ground / tetsu kasuya pour method. Side note: incredibly kind staff, and old school San Anselmo charm. Just...