Burger King — Restaurant in San Antonio

Your drive-thru has become very inefficient. You have two order lanes but you always have one closed. You have two windows and you always have one closed. During lunch you constantly have a line out in the parking lot because of the above reasons and the following. Your staff will take three orders, those cars will be pulled forward, and then they don't take the next order until the car at the window leaves. There will literally be six car lengths open behind the last car that made an order. Your staff will make the car at the menu wait until the front car leaves despite having all of that space. So that leads to an even further extended line in the the parking lot, which not only blocks parked cars from leaving... it causes chaos at the drive thru entrance with people trying to get in from all directions. Fix yourself. Its already crowded enough sharing a parking lot with Popeyes but your incompetence has led to...

The restaurant located on Fort Sam Houston says it opens at 530am and they had cones blocking the drive through when I drove up at 615am. I waited but no one ever came to remove the cones. I drove around the cone so it's behind me. When the lady finally came out at 630 she was upset with me cause I went around the cone. No one ever came out and let me know what was going on as a courtesy. She said they had "complications". I just think a sign or something should've been placed. If your hours say open at 530am thats the time you...

I'm a little disappointed that my frozen drink was completely melted by the time I arrived home. My drive is only about 7 minutes long, so I expected it to still be frozen. The service was also quite slow, which might have contributed to the melting. I hope this feedback can help improve the speed and quality of service in the...