Chick-fil-A — Restaurant in San Antonio

I went through the drivethru on my way back from a friends house, (a FAR friends house) and after driving for some time i opened my bag and realized they literally only put 4 fries in my large order. I counted. I called the store to request a refund, seeing that i was too far to drive back to get them replaced, and i live too far to ever make a trip back for a few fries. After speaking with one of the managers, she told me that they would not give me a refund over the phone, and that i had to be there in person to receive the refund. When i asked her reasoning, she told me “you could’ve just found that receipt on the floor and youre just trying to get money from it” First of all, accusing your customers like that is rude and disrespectful enough, but secondly, if I have all the information on the receipt, as well as the time stamp AND additional credit card information, why do i need to waste my time driving all the way back for their mistake? After trying to reason with her and explain that i cannot come back to the store, she said she would ask the owner and let me know what she could do. False hope? Definitely. The fact that they “might” be able to do something about it, means there is definitely a way to do something about it. After waiting, another manger answered and had me explain my situation again, only to cut me off mid sentence and rudely tell me that they cannot help me. After pushing for a better reason, and having the same sentence repeated to me over and over, cutting me off, i told the lady that she needs to let me speak and stop cutting me off, prompting her to HANG UP ON ME. That was that for me, I called back again asking to speak with someone above them, got shot down, asked for their names, got hung up on, called back again, got the names but was refused last names, cool, asked for corporates number, got hung up on, called back again with corporate on SPEAKER and let corporate hear the way these ladies were speaking to CUSTOMERS. Even the woman from corporate was appalled and apologized profusely. Ashley and Joanne were their names, and I hope the owner does something about them quickly because their entitlement and attitude is affecting their CFA image big time, especially as leaders of that establishment. Do better,...

Chick fil a has these cute new seasonal cow plushies. I made it clear to the person taking my order (name of person unknown) I wanted the SUMMER cow and asked the price I was told $5 and change. I was excited and placed the order along with my food. Lil the person at the window came up told em they charged for the wrong one and it would be an extra $2. I asked Lil if she could talk to the manager to see what could be done since this was a mistake made on their end. I get to the window and the manager acts nonchalant and told me it would be another $2 and didn’t say anything about my request- I think they should have just called it even at this point. The manager (BRENDA) had no customer service and was not friendly at all, which is rare for chick fil a. I asked Brenda if they can call it even since I already paid she said no and left it at that. I asked to look at the size of the cow before I paid extra for it bec $5 was already allot and now another $2 for something I don’t even need to begin with. They couldn’t find the summer cow- so I ask them if they are really gonna hold up this whole line, make my food cold, water down my drink, charger my card a second time, print out a second receipt all for $2??? Really ? Brenda said yes really. So I ask again to see the size of the cow. Brenda said “we aren’t sure if we have it in stock, we need to check the inventory “ really?? How are y’all gonna sell stuff you don’t even have to sell. So I roll up my window to keep the cool air in and wait I’m the drive thru as they asked me to until they find out. About 5 minutes later they come with it and give it to me at the price I paid without having to pay an extra $2. Lil was very nice, very relatable, was slow to speak and quick to listen, was understanding- honestly Lil the rep has more customer service than her own manager Brenda. Brenda needs a coaching, maybe a day off - not too sure but she needs some pointers from Lil. Why would Brenda escalate the situation and then still give it to me at the price I paid, she could have avoided all the debate, all the wait, an unhappy customer- if she just agreed to do what she did in the end....

I don’t understand why mobile to-go orders are still being left unsealed, when no other location does that. There’s a reason why they don’t leave the sealing to delivery drivers. To prevent theft, any sort of contamination, & because they don’t know what they’re looking. Most people who don’t speak english or english not being their first language, won’t even take the right order because they don’t check for the customer’s last initial on the bag because they’re to eager to accept more orders. I’m vegetarian and I’m not entirely sure what to check for, so you can image why literally every location seals & does the double checking on all mobile to-go/delivery orders so they don’t continuously loose money by bot confirming the order with each delivery driver. I’ve driven out of my way multiple times to this location, just to be told my order was already picked up… which means no one on your staff made sure that delivery driver confirmed the order, instead of just scoring a free meal you guys sometimes decide to remake if you bother to let me explain the situation.. I don’t understand why you moved the mobile to-go/delivery stand, because you’re just making us have to tell every single person trying to get in line.. that we’re not in line, but waiting.. your orders are rarely on time & the amount of time I have to stand there & wait on someone to notice me after someone else has “checked” on the order. Parking has been terrible, & the inconsistent movement of the cones confuses all the boomers & makes me late for double or triple deliveries. I do not understand how ya’ll get away with all this for so long, but I absolutely dread coming to this location every time I have to pick up an order here. This location also has the worst seating, the place is a tight squeeze...