Famous Famiglia — Restaurant in San Antonio

I would just like to share a story

To be exact, on July 29, 2023 at approximately 4:08 pm my friend and her daughter were at the airport, the little one got sick and had a fever. Days before someone stole everything including their cards and identifications, the girl was sick and both were for the flight, I live in Connecticut, I was waiting for them, they were hungry almost 1 day without eating and I tried unsuccessfully to find a way to help them, and she without money and I did not have the possibility to send her some money because they did not have the ID and apart from the fact that she was scared in a new country.

I was looking in the airport directory for any phone from any restaurant trying to talk to someone who can help them, some of them never answered the phone, and others refused to help me.

But ... in his restaurant, I asked to speak to the manager, I'm sorry, I forgot his name (I'm really sorry) that man seriously, he heard what he was saying about my friend and her daughter, obviously I needed to help my friend and her daughter, I was going to pay for what they needed at that moment, he had that empathy and that humanity to help me and help them.

I asked him if there was the option for them to order food by phone and I paid for their food with my card, he said yes.

I ask her if she knew of any pharmacy or somewhere to buy a Tylenol for the girl.

He very kindly showed my friend and paid for the medicine that my friend needed for her sick daughter!

I would like to thank you and that we still remember that incredible act that many denied us that even without knowing me and on the phone he helped me and helped two defenseless people in that chaotic moment, may God bless him a lot, not all people do something like that.

We really appreciate what you did that day, I will never forget that act of kindness you had with three strange women.

The world is better with people like you here, I hope and that many people around...

This restaurant deserves no stars at all. I’m passing through from Orlando to California. Stopped here for the first time having some pizza. The pizza was overcooked because they cook it and then reheat it. It was crunchy. After eating the pizza we observed the woman making the pizza, she was wearing no gloves. She spread the oil on the surface to make the pizza dough on with no gloves spread it with her hand. Wiped her hands on her dirty apron, then took the same hands did not wash them in between take the dough out and spread it all out Again with no gloves. After spreading the sauce on, she reached in with her bare hands into a bucket of cheese and spread the cheese all over the pizza with no gloves again. Grabbing handles that everybody else is handling slide the pizza in the oven again, wiping her hands on her apron not washing them at all. Then she takes a dirty towel that had looks like grease and dirt on it wipe the surface to be prepped for another pizza and the towel was totally disgusting never sterilizing anything and using dirty towels and dirty hands. Yeah, that was disgusting I don’t recommend eating any food from this place has very poor hygiene and handling food. I brought it to another girls attention and she said as long as she washes her hands in between she didn’t wash her hands she made the entire pizza wiped her hands on a dirty apron after she got oil on them and then made the pizza Totally disgusting don’t eat there and food sucked. We were sitting with a perfect stranger. He took two bites of his food. He said the food was horrible. He had some kind of sandwich. Do not eat this restaurant stay away...

Approx 6:10pm, Friday, May 12th, San Antonio International Airport, departures near Gate A8?A10?. I ordered a Spinach Stromboli. It was delicious, my first meal of the day and yes... I ate it all...I was hungry. (My flight delayed over an hr now.) Seating was convenient, right in front. As I was eating I couldn't help hearing the same voice repeatedly, literally over and over and over. It wasn't annoying at all because he welcomes the customers, asking what would they like to eat, and kindly making suggestions when "we" are undecided. Yes he's the same one that puts it the oven too. His name is ELDON! GREAT CUSTOMER SERVICE!!! This is the kind of employee every place needs. Nowadays, it's seldom we see this kind of customer service. There were also 2 courteous employees as well, Jaden & Criss. But ELDON most definitely stood out⭐⭐⭐⭐⭐. Thank you for the great experience Eldon‼ Sorry no pics, I ate too fast...I was hungry ---...