Freebirds World Burrito — Restaurant in San Antonio

It was 4/4/24 (World Burrito Day) - we drove from Houston to Boerne that morning to visit with family. We hadn't eaten all day so were hangry. I expected a long line but it wasn't bad at all. I hadn't been at a Freebirds in a long time but used to go quite often back in the day, so was looking forward to it. If you've never been, It's similar to Chipotle.

My hubby & I each ordered the World Burrito Day special - $6 Burrito, bowl, or salad. When I got to the front of the line, I asked if the limited time brisket was included in the $6 special & they confirmed, so I ordered it. SOME items cost $2 EXTRA so if you want to know what costs extra you MUST ASK otherwise they won't tell you nor is there any signage on the actual food area that indicates the extra costs. This feels pretty sneaky (underhanded upselling without the customer even knowing until they pay at the end of the line for it) so NOT at all A FAN OF THAT!! E.g. my bowl maker recommended the cauliflower rice, which ended up $2 extra - something they never mentioned 🤨. The only one I caught was the guacamole/avocado because many places charge extra so I asked & they confirmed so I skipped. At the end of the line / at the cashier - I found out due to the underhanded upselling, we were hit with a number of small extras $ which we could've instead bought a 3rd $6 Burrito, bowl, or salad 🫤.

Overall the food is hearty & good, counter...

I would love to say this place was great but the service here was just terrible. The young lady that serves are food did a half fast job that looks more like a diet option then a Freebirds bowl. The worse is when my vegan boyfriend found chicken in his bowl and was internally sicken by the sight and almost eating that. When we went to tell them the problem of the cross contamination of his food. The younger lady who clams to be the manager, who had this vile attitude when we approached her with the problem. She acted like she didn’t care and after telling her the situation all she could say with an attitude is “ ok so what do you want me to do about it? You want me to make you a new one or something” The way she just said it was just so revolting, she acted like she really does not care about the customer or how to fix any kinda situation when faced with one. What kinda manager acts this way to customers. Not sure if we even want to come back to this location if the staff and management act like they don’t care about there jobs. They really should be retraining all the employees and looking for a new manager because this literally killed both...

As I walked into this Freebirds, I could tell I was in for a treat. All these options, so much food, endless possibilities. When I went to order, the person at the register was kind, helpful when I asked questions, and didn’t rush me at all. The entire kitchen staff seemed like the nicest people. When I finally finished my order, I could that it was being carefully and thoughtfully made. All these negative reviews, and for what? There is much hatred in our world. These people did not truly go to this Freebirds. If they did, with each bite, they’d taste the love blended into this food. All the staff truly...