JB’s Grill and Bar — Restaurant in San Antonio

Hyatt promotes Wild Oak Ranch as being a 5 Star resort experience and uses it as their flagship sales location for Hyatt Residence Club. I'll post another review about the resort itself so here we're just looking at the restaurant.

The minor - they chose to position this place with the entrance facing away from all the room buildings so in 99% of cases when you approach it's from the back. How do I get in? Where's the door? There are two child proofed gates on either side, tucked around the sides, where you can enter the patio. Then you can either weave your way through the tightly quartered diners or realize there's a door a few feet down the wall where you can access the interior. So now you're inside by one of the bathrooms depending on which door you chose, and the bar is a few steps away. What to do now...there's no visible host stand so maybe you seat yourself? Nope they leave it to you to look out the front doors and see the host stand and understand that you should wander out there to ask for a table. Best practices, from easiest to beat experience: 1) put signs at both rear, patio doors directing customers to continue on to the front to see the host. 2) train your bar staff to keep an eye on the rear doors and direct people to the host stand. 3) had a better building design.

We walked out from to come back in and be seated as there were no patio tables open. The menu is a bit of a mix bag and we settle on a chicken fried steak with corn on the coblette, mashed potatoes and a side of char grilled broccoli. Plus a kids hot dog with mandarin oranges as the side. Time passes, then some more slips by, then a bit more sneaks past the table. 25 minutes later the food arrives and it looks bad. The chicken fried steak was possibly run over by a steamroller then cooked in oil that hadn't been changed since the start of the month (it's April 26), plus the steak is over cooked. It even smells burned. Potatoes were drenched in so much butter the entire pile is yellow. We have the kitchen a small benefit of doubt and thought they used Yukon Gold taters so that contributed to the yellow, but a taste let us know butter was plentiful. But they also managed to be void of significant flavor? A wonder. The broccoli was char grilled but drenched in soooo much oil there was almost a 1/4" collected in the bottom of the bowl and the broccoli itself was flaccid (yep, I used that word to describe a food). The kids hot dog was shriveled and more like an overgrown little smokey sausage. But my son wouldn't hear of waiting for a new one so he ate it. And everything was either cool or barely warm. We eventually caught our waitress and explained the issues w the rest of the food. She said she'd get the manager and send her over. A few later the waitress returned and said the manager had to go to another building, "but I know what she'd do. She'd comp it." We said thanks but we were quite hungry and the food was inedible. "Do you want the kitchen to remake it?". "Yes, that'd be great." so off she went and returned in record time w edible, appetizing looking food. We ate and left knowing that my son and I would be back the next night due to my wife driving to meet a friend for dinner.

Day 2 at JB's - sad waitress. Sweet, pulled pork sandwich and kids slider plate. We knew from the night before to not expect much and that the food would all be previously frozen - no scratch made items at this place on a 5 Star resort. Pulled pork - maybe 5 oz of meet, luke warm. Sliders - previously frozen patties, buns were clearly from a package because the tops were still connected, as were their bottoms. Didn't care to deal w another wait for remake, simply shared the dissatisfaction w the waitress, ate and left.

I imagine prisoners have...

I was expecting better since the rest of the hotel is so amazing. We had a breakfast croissant, cinnamon roll, fruit and tater tots. Tots were actually pretty good. We were a bit disappointed in the fruit since it was only the cheap honeydew/cantaloupe combo. We were very disappointed in the other food - both the croissant and the cinnamon roll seemed like they were just premade and heated in a microwave. The cinnamon roll was lukewarm and the egg in the breakfast sandwich was still cold. For the price paid at this restaurant, I would expect much better. This was the only meal we ate here, breakfast was much better at the adjacent Hyatt Regency for a...

Below average food with above average prices!

Look I understand we are at a hotel but come on! $20 nachos that are comprised of cheap chips, Velveeta cheese, and microwaved chicken. I think my son got the better end of the deal with his $10 Mac and cheese.

Pros: close to room if hungry and you lack taste buds and hate the concept of value.

Cons: over priced by a wide margin. Only 4 beers on tap. 20% gratuity is included in the final bill. Just not worth it.

I've paid premiums for hotel restaurant food... Gaylord Texan.. Great Wolf Lodge.. & others. By far this was the most over priced blah...