Jimmy John's — Restaurant in San Antonio

My boss and I ordered at 12:30 just two sandwiches and chips. Called after 45 min. of the order not updating and saying out for delivery, and was told that they only had 1 driver out to make the deliveries but that he hadn't left yet and was about to. I didn't get a definitive ETA but was told that the driver should be here soon (mind you we were only .7 miles from the location and traffic was not bad whatsoever as i have a street view of both 410 and Broadway. And yes we could have just gone to pick it up but then what's the point of having a delivery option?) It's now 1:45pm (on a Wednesday) and no sandwiches as of yet. When i called for an update, on top of being told that the driver was JUST about to leave, i was also told that there was a car accident causing stand still traffic. I don't buy it. I've ordered from other JJ locations and haven't experienced a delay such as this. Don't get me wrong i understand that delays happen. They can be short staffed, traffic jams, maybe even god forbid the driver gets into an accident, but for a restaurant that's less than a mile away, doesn't have any crazy difficult intersections, and the driver was DRIVING A CORVETTE, i find this to be completely unacceptable. Update: We finally got our...

After my girlfriend and I have been ordering/ having food delivered from this location for months. On 04/25/15 we went to order as normal and was informed that they do not deliver to our area. I informed them that we often have them deliver to our apartment and never has been an issue. At this point I became frustrated due to the fact that they were basically calling me a liar stating repeatedly that they have never delivered to us. MAPS shows that we live 2.2 miles away and their limit is 2.5 (well within). I requested a manager at which point I spoke to a "manager" who argued with me about the location of MY residence.

When asking for correct store I was told that they didn't know (keep in mind we live on the same Street 2.2 miles north of them). Completely unprofessional and will never eat at that location again. I give them 2.5 stars of which 2.2 are from previous positive experiences of delivery.

I advise just going to the other location South of them and picking up an order, avoid the frustration if at...

If you work in any of the offices off of MacArthur view (like 3 streets away from the jimmy johns) they will ONLY deliver your food to MacArthur high school. They have done this to us 2 separate times. They can't even be bothered to look at where the order is going, or put it in their GPS.

They offered to pick the food back up from the high school. Really? Someone probably is already eating it and you can't just bring me a fresh one? They said no. I asked for a refund. I'll never give them any hope to fix it. This isn't the first time it's happened. Jimmy John's - you lost a customer.

Update: they tried to deliver the sandwich to me again, and went back to the high school for the SECOND time TODAY. They said that they were able to get the sandwich, but somebody took the chips. Said that the sandwich "looks like nobody has touched it" and asked if I still wanted it. WORST...