Torchy's Tacos — Restaurant in San Antonio

I WANT MY $6 BACK!

But, I’d rather “leave it on the (dirty) table” considering the lack of service provided. I’m here right now, google says its “busier than usual” but seriously there are four other tables and like 3 people at the bar, and if this is “busy”? I can see why; who wants to come to a place where “tell me what was GOOD” is a shorter answer than “tell me what wasn’t good”?? 🤷🏼‍♀️😭

Long story short, find another Torchy’s. I have been to one in ATX & then one in Uptown SATX, both once, and it rocked sooo after a massage I was psyched for days knowing I’d come here for lunch afterwards.

The guys stocking silverware & running food were the best part of my visit & they were just doing their jobs. Chipotle sauce was good.

Beyond that? Register girl was not just not helpful, but couldn’t seem to help me get my order right without a small act of congress & food runners help: ONE grilled shrimp taco with pickled onions on the side. Water cup. That’s IT!

My taco came in a decent amount of time considering everything is made to order, but I wished I had ordered more when I saw how skimpy it was. My pics show after I put my sauce on it, but still, puny and pathetic - even Taco Cabana shells are stuffed more, and cheaper! My taco was cold to the touch, & I easily got more onion volume than food itself as the pic will show. Booth tables were dirty and again, it wasn’t busy!! Why?

I come to the massage place for pain relief pretty regular & again, was psyched to know ots near Torchy’s but!! Pulling up the map to write this review I see there is Panera & Cava nearby, so I guess my regular spot for lunch after y appointment will have to be there… ☹️

Torchy’s!!!! I REALLLLLLLLY WANTED TO LOVE YOU; get better and maybe I’ll give you a shot in a few months or something, but I cannot recommend you!!!

PS Ummmm WHERE is...

My daughter and I visited the Lincoln Heights location on 5/12. We had lunch in the bar and our bartender was Charlie. Charlie was AWESOME, friendly, upbeat, easy going. She really added to the fun atmosphere of our lunch.

I live in San Marcos and asked her if she knew what happened to the managers from that location when they closed. She did! Nissa was one of those managers and she is now at the Lincoln Heights location.

For years in San Marcos, I had issues with my order CONSTANTLY. It was clear that no one was reading the kitchen ticket. Every delivery I had was wrong, even table service was wrong, every time. I reached out to corporate and it was fixed for a little while, but then it started happening again. That manager left and so the next time it happened, I brought my entire delivery order back to the store and showed the managers on duty, Nissa and Jay, the kitchen ticket and I opened my tacos. Without even finishing my sentence, they both immediately saw what was wrong, they rushed a correct order, and I haven't had an issue at any Torchy's location since. I attribute that entirely to corporate involvement and especially Nissa and Jay. They were able to enforce what the previous manager wasn't.

The way corporate, Nissa, and Jay handled it are why I still go to Torchy's. That and the fried avocado tacos are from another world.

It was such a pleasure catching up with Nissa again and I left feeling like we had become friends....

Torchy's food is great. I think they have the best queso in the area, though their tacos are overpriced for what you get. That being said, this location is SLOW. I have ordered both take out and delivery from them and they are regularly over 30 minutes late on their estimated times. Once I ordered just an order of chips and queso for pickup, and it took them 45 minutes. I pestered the young girl at the counter multiple times, and she'd just shrug and say it wasn't ready. It wasn't until I demanded to talk to the manager (which I hate doing but come on, it's only an order of queso!) that he was like wait, that's all you ordered? And then walked to the back and came out with my food. That's all it would've taken the girl had she any motivation to do her job.

The delivery service is even slower. I was recently quoted 90 minutes from order to delivery, and the food didn't arrive until 2 hours later. It honestly makes it not worth it. I'd rather go to Velvet Taco for better tacos but subpar queso.

UPDATE: I have no one to blame but myself. I ordered delivery from this location against my better judgment, and was once again disappointed. I called when my order was 40 minutes late, only to be told that the dasher had arrived, picked up my food, then never moved, so my order had been canceled. They graciously offered me a full refund 🙄 a lot of good that does me now...no food after waiting hours and...