Tropical Smoothie Cafe — Restaurant in San Antonio

Normally I come here most Tuesday mornings on my way to class and have no issues- but today my final was moved to Monday, not sure if the Monday staff is different or if it was a case of the Mondays but I was severely disappointed with the service I received today. I came in to pick up my mobile order as usual, grabbed it and headed to campus. About 45 minutes later I was eating my sausage and cheese ‘dilla that I ordered extra sausage for and let me just say, I don’t normally feel there is enough so I paid for extra and felt I got even less than normal! When I called to see if maybe they thought it meant “easy” instead of “extra” because that’s a simple mistake and I come often enough to understand that mistake happen! I was told “I talked the staff member who made it and he says he put extra so we can refund the extra you paid but I can’t remake it or do a complete refund.” I was disappointed to say the least. I would never pay 8$ for an egg cheese quesadilla, at that point, I would have made it myself. I love tropical smoothie enough to come back but definitely going to reconsider my location and or I will not come on a...

The service at this location is horrible. Stood at the counter for 20 mins while both workers completely ignored me and continued making online orders. Avoided eye contact at all cost. Then I say " im ready" after not being acknowledged or greeted upon walking in. Girl with red hair says " ma'am?" ....rude . Online orders should be made in between helping guest right in front of your face. Then she has an attitude with an uber delivery driver picking up an order because half of it is missing. Once our order is finally ready, the flatbread and quesadillas are barely filled with anything and the smoothies are made incorrectly and very watered down. Chick with the red hair has an attitude and hands me my smoothie lid half off and overflowing on the sides. I sat there and cleaned it up MYSELF. The other girl working there with the brown hair apologized after we requested a refund. Again rude girl didn't care. Not sure who the manager is but they need to be retrained. I'll just keep going to my protranco location where they have outstanding...

I visited this Tropical Smoothie location with my boyfriend and unfortunately had a disappointing experience. We ordered two smoothies, but the service was extremely slow and unprofessional.

The three staff members on duty seemed unsure of what they were doing and appeared to lack proper training. My boyfriend's smoothie was served only half full, which is unacceptable for what we paid. The employees were leaving tasks incomplete, moving very slowly, and seemed more focused on chatting amongst themselves than serving customers efficiently.

The overall experience was frustrating due to the poor service quality and lack of attention to detail. I hope management can address these issues with proper staff training to ensure other customers don't have similar...