Texas State Optical Stone Oak — Local services in San Antonio

After a change in our insurance we went to this place for the first time. My daughter and my son did not have anything tough to get done so they at least got them right. My son had just a standard exam and my daughter needed glasses which was simple enough. However, my situation wasn't so good. I got all the exams I felt I needed and my main goal was to get standard reading glasses like I already had which worked well with reading books and using a computer. I stated this to the doctor and she looks at me and says I need progressive lenses. I again stated all I needed and wanted was standard reading glasses, but she was insistent that I needed progressive lenses. I didn't appreciate being talked to in the condescending manner in which she used, but I figured she should know what she was doing so I went along with it. Once I got the glasses I knew immediately that they were not going to work for me. I got a headache within the first few minutes of using them and was constantly having to move my head around to focus. I essentially bought $200+ glasses I couldn't use and was told there was no way I could return them. After repeatedly arguing with the manager on duty I was told the doctor would call me back. I at least got some of my money back which is why they don't get one star. All the same I am not happy with this place as I was talked into glasses I couldn't use and got stuck paying $100+ for something I didn't want and couldn't use. Needless to say I won't...

My visit to a Texas State Optical (TSO) store was nothing less than Spectacular! About a week or so ago, I purchased a pair of specially sized glasses. I have a larger head that optical shops have no frames that will me, most optical merchants sell medium sized frames, which are too small for my head. Long story short, I received the glasses, tried them on and they were wonderful. However, after wearing them home, I found that during the ten minutes it took me to drive home, my glasses were sliding down my nose. I was unable to return to the store for some sort of repair a ton or adjustment as I had a business trip.

Once I returned home, I reported to the TSO store looking to get my glasses adjusted. Upon my arrival, I was greeted by two of the most wonderful customer representatives, these two ladies were professional, knowledgeable and certainly customer oriented. After keenly listening to my concern and demonstration they able to hone right-in on the problem and devise a permanent fix. They quickly effected a fix, and gave me an Anti-fog spray for my trouble. I will continue to be buy my glasses from TSO at the Stone Ridge HEB Shopping Center and I suggest that you also make time to visit their shop. Thank you for A JOB WELL Done !!!!!!!!!

Please try and keep these people as you won’t fine better!!!!!!!!!!!

Al-Malik Mustafaa El Shabazz Happy...

I am a new patient when I first got there to fill paper work done receptionist ask me if I was diabetic just as I also wrote on my paper work the Dr.never asked me or even tell me what type of eye exam I was getting done or the cost of each exam getting done never asked if I was able to afford the HIGH prices she just took it upon herself to do the exams herself I’m really upset cause for one she never asked if I wanted to get those test done or even afford the exams or even explained the prices I just went to get a regular eye exam and get glasses, I can't afford the crazy prices I was told that my glasses with everything included cause my insurance covers mostly everything was $133.00 plus my $15.00 dollar co-pay once I got to the receptionist she said my due was $387.64 which I can't afford then I gave her my visa said to the receptionist all I have is $150.00 dollars she swiped the card twice first swipe tried to charge 237.64 which was declined cause I said the card only has $150.00 she still swiped the card with her own amount then swiped the card again for the $150.00 this information I received from the bank if I never authorized the first swipe that was wrong of the receptionist to do, I will come into the office because this makes no sense that the Dr. just took it upon herself to do some testing’s that I was not aware of or even explained of the cost...