Extra Space Storage — Local services in San Antonio

My experience with Lockaway - Encino has been lengthy and the the staff has always been very accommodating. I've been there through three managers now. The better part of my stay (nearly 10 years) I got to know Jerry and Debbie like friends. I miss them very much and hope that they are happy with the next part of their lives.

Having said that, Encino's new manager Kevin has been equally cordial and helpful with all issues to date. My communication and service through him as been exclusively by phone, as opposed to the old days when I'd go by to make a payment and pay a visit the old-fashioned way (FYI...that's how I came to be acquainted with the previous and above mentioned folks). I hope to change that as soon as the dust settles.

Kevin has been very patient/sweet and swift in helping me the last months of this year...through a personal family hardship. He has been kind and efficient in taking my payment by phone so that I could quickly move on to deal with the ongoing 24/7 stressful/painful family situation. It's people like Kevin that made this chapter of life SO much easier to deal with.

I would like to commend the company & owners for choosing such fine people to serve as their managers; ultimately serving people as myself...when life (and our belongings) get put on hold for what (sometimes) turns out to be an 'undetermined amount of time'. I'm sure I'm not the only one in there with a similar story! All is safe and protected. Thank God!

Happy New Year & Thank you...

Thanks to this facility’s poor customer service and general negligence, I eventually discovered I was paying twice what other storage companies charge. I rented a 10×20 space last December and reported to the front desk that the light inside my unit wasn’t working. They promised to fix it “soon,” but three months later—despite my follow-up reminders—it still wasn’t repaired.

Finally, I filed an online complaint and was stunned when someone called me with every excuse under the sun, detailing their internal repair procedures as if I cared about their bureaucracy. They even had the gall to tell me that lighting “isn’t part of the rental.” Unbelievable!

I’ve since moved to Public Storage and now pay $92.00 per month instead of the $172.00 I was shelling out here. Thanks a lot for helping me save money!

Update

After I’d vacated the unit, they still charged my credit card—probably hoping I wouldn’t notice. I had to call them to dispute the charge. They called it an “error” and said the money would be returned, though I’ll believe that when I see it.

Bottom Line: Do not use this company for your storage needs. You’ll get screwed sooner or later.

P.S. They advertise a “free month of rent,” but I never saw...

More like a Community note for current and future renters. If you receive mail about huge significant price increase for storage rent..be sure to talk to the manager first. Glad, Corey was at work today. He is manager at the current Extra space Storage. Just like me and many other people got in the mail in the past week or so. Got a notification for 60-100$ price increase in monthly.

Note: 1) that is an AI system they are using to help predict storage prices. You should always discuss the prices with the storage manager first when you receive that notification in the mail

2. For current and new Renters. I know it costs a lot. But, asked for a fixed rate and pay out 6-18 months on the spot. By doing so, you can have that set rate paid off for the time period and not worry about pricing increase until those 6-18 months are up. Just put it on low or no rate credit card..pay it on the spot.

With month to month rent..you risk getting a price increase. It can happen due to a fluctuating economy.

I talked with Corey and he helped me out. Only looking at a small incremental increase.

I hope this post helps you all out with...