Jack in the Box — Restaurant in San Bernardino

You have got to be kidding me. Honestly , they pissed me off. I order three items. JUST THREE. One of them was a Siracha Curly Fry Burger . So when we get to the window , my mom is trying to make conversation with the older Mexican drive thru lady (who turns out is the manager🙄) and she’s legit ignoring her and made a face. Whatever right. When she gives us the food I ask is this it ? And she’s like yep and shuts the window. Whatever. We get home, AND THE BURGER IS MISSING. We only got two of the items. I stay home and my mom goes back and calls me and I tell the lady she forgot our CURLY FRY BURGER. She apologizes and gives my mom a burger. She gets home and I check it , ITS THE WRONG BURGER. HOWWWWW DO YOU MESS UP TWICEEEEE! The reason I don’t go personally is because it would not be pretty. My mom goes for the third time , and the manager is giving her attitude the whole time like it’s our fault they messed up. My mom checked the burger right then and there and left. WORST CUSTOMER SERVICE. How is she a manager I don’t...

As I waited at the pick up window for the second time: I had to come back because the order was wrong, a homeless man calmly rolled his pipe of dope between his fingers taking a deep hit as he casually defecates squatting next to the window. He calmly stands up and wipes his behind as he struts passed the pick up window leaving the stench of his smell as the young employee awaits to tell me to park again with an attitude of "I was wrong."

I parked and the young employee eventually comes out to hand me my replacement and announces, "??Do you want to check your order before you leave??"

This happened this morning 10/09/2021 between 5:50 am and 6:10 am. I tried calling to have management deal with the new item being served at this location. .... No answer.

This location offers a dinning experience YOU...

Not only is this location one of the slowest drive thru places in the city second only to Baker's at waterman and highland but they have been this way for years, always hoping for a change but it stays the same, time for a change of management UPDATE things have not changed, after waiting for 15 minutes just to order with only three cars in front of me I had to wait for her because she wasn't ready to take my order, I had to repeat myself several times having to Lean out the window and speak loudly almost yelling, I finally get to the window and get my order, then I get my drink and the lid was not on tight and it spills on my door and my lap at this point I just wanted to get out so I pulled forward and cleaned up my door...